Heather Kropp
Havre De Grace, MD,MD
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Charismatic, loyal and results driven while expertly resolving customer issues.
Overview
13
13
years of professional experience
Work History
General Manager/ Server
Water Street Seafood
02.2021 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in a positive and proactive way
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Administrative Assistant
Upper Bay Mechanical Inc
04.2019 - 02.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted development and implementation of new administrative procedures.
Lead Front Desk Coordinator
Maryland Sportscare Rehab/ Pivot Physical Therapy
05.2010 - 04.2019
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Acted as main point of contact for patients, doctors, and staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
Education
Associate of Arts - Business Administration And Management
Harford Community College
Bel Air, MD06.1994
Walt Disney World School of Business
Orlando, FL1993
High School Diploma -
Havre De Grace High School
Havre De Grace, Maryland06.1990
Skills
- Detail Oriented
- Customer Service and Assistance
- Charismatic
- Organized
- Attentive
- Fun and Personable
- Team Player
- Office Management
- Business Administration
Timeline
General Manager/ Server
Water Street Seafood
02.2021 - Current
Administrative Assistant
Upper Bay Mechanical Inc
04.2019 - 02.2021
Lead Front Desk Coordinator
Maryland Sportscare Rehab/ Pivot Physical Therapy
05.2010 - 04.2019
Associate of Arts - Business Administration And Management
Harford Community College
Walt Disney World School of Business
High School Diploma -
Havre De Grace High School
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