Heather Kudrin
Resource Clinical Liaison
Grafton,OH
Summary
Accomplished Resource Clinical Liaison with a proven track record at LifePoint Health, adept in enhancing patient care through meticulous analysis and strategic problem-solving. Spearheaded performance improvement initiatives, demonstrating robust analytical skills and exceptional communication abilities. Proficient in Medicare CoP, with a flair for fostering teamwork and managing training programs, significantly improving patient outcomes and satisfaction. Additionally, pursuing further education in Health Information Management for healthcare quality, compliance, risk and coding knowledge.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Resource Clinical Liaison
LifePoint Health
10.2023 - Current
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Completed patient throughput analysis, and wrote a detailed report.
- Facilitated problem solving of low census and referrals
- Trained new hires and wrote site-specific "How-To's."
- Utilized performance measurement to improve patient outcomes.
- Monitored trends in utilization patterns across various service lines.
Clinical Liaison
LifePoint Health/ University Hospital Rehabilitation
04.2022 - 10.2023
- Actively participated in performance improvement initiatives designed to enhance patient safety standards.
- Collaborated with physicians, nurses, and other health professionals in providing quality patient care by attending rounds.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
COTA/L
St. Vincent Charity Home Care
11.2018 - 04.2022
- Completed comprehensive assessments to evaluate and identify patient needs, goals, and objectives.
- Conducted home visits to assess living environment for potential hazards or barriers to independent functioning.
- Treated patients using established treatment plan under supervision of occupational therapists.
- Implemented patient treatment plans as established by licensed occupational therapists in support of patient goals.
- Monitored progress over time and made appropriate modifications to treatment plans accordingly.
- Promoted self-care skills by providing education on proper body mechanics and strategies for energy conservation.
- Provided instruction in compensatory strategies designed to improve performance in daily living tasks.
Lead COTA/L
Prohealth Partners
01.2015 - 11.2018
- Assisted with community reintegration activities such as job coaching, transportation training, leisure time activities.
- Implemented patient treatment plans as established by licensed occupational therapists in support of patient goals.
- Managed the COTA team and completed new hire training.
- Wrote the quarterly newsletter to communicate updates, data, and upcoming events with the team.
- Taught patients to care for and use adaptive equipment.
- Maintained accurate records of all services provided including progress notes, daily logs, evaluation forms.
Education
Bachelor of Science - Health Administration with a focus in Leadership
Capella University
12.2022
Associates of Applied Science - Occupational Therapy Assistant, Psychology
Owens Community College
Toledo, OHAssociate of Applied Science - Health Information Management
Cuyahoga Community College
Skills
- Knowledgeable in acute rehab Medicare CoP and accreditation standards
- Excellent computer skills
- Competent in revenue cycle management
- Strong multitasking abilities and customer service skills
- Ability to handle difficult situations
- Experience in creating site-specific patient through-put flow sheets
- Spearheaded writing the LinQ 'How-To' guides
- Strong understanding of market analysis, and the ability to identify opportunities
- Skilled in writing quarterly marketing plans
- Excellent communication skills
- Competent in creating presentations with quality data
- Robust time management and organizational skills
- Experience in designing and writing newsletters
- Adaptability and flexibility
- Experience in management and training
- Proficient teamwork and collaboration
Volunteer Experience
- Event Chairman, The Abbey Rose Foundation for the Remembrance Ceremony and SIDS Foundation
- Theatrical volunteer, Christmas Play, Harvest Ridge Church, 2021
- Mission Trip volunteer, Burundi, Africa, 2018
Honors, Awards, and Certificates
- Member of Phi Theta Kappa and Psi Beta National Honor Society in Psychology at Owens Community College
- President of HIM Club at Cuyahoga Community College
- Member of Acute Out Committee at UH Rehab Hospital
- Member of the Honor Society Foundation at Capella University
- Member of the National Society of Leadership and Success
- Completed an approved Nurse Aide and Competency Evaluation Program
- 2008 recipient of the Owens Community College Foundation Scholarship
- 2009 recipient of the Owens Community College Trustees’ Academic Excellence
- Recipient of the Post-Secondary Options (PSO) Book Scholarship
- MedBridge member for continuing education
- CPR certified
- Nationally certified in OTA
Advocacy Letter for Area Director of Business Development position
12/15/24 Cleveland, Ohio
I am writing to express my keen interest in the position for Area Director of Business Development, West region. I have a clinical license as an occupational therapy assistant, in addition to my bachelor's degree in healthcare administration. I have sound clinical judgement and experience that is partnered with my thorough understanding of quality standards, marketing, budgeting, and compliance requirements. I have twelve years experience in the health care field. I am going on three years experience as a clinical liaison in the acute rehab setting, and one year as a resource clinical liaison for Lifepoint Health. I know how to build, and nourish a relationship between the patient and the organization, and analyze and understand data to facilitate better key performance indicators. As the Resource Clinical Liaison I have worked in multiple acute rehab units specifically for training new clinical liaisons, analyzing patient through-put, supporting and facilitating a new acute rehab start up, problem solving low referrals and census, and creatively generating marketing ideas.
I have graduated with honors from Capella University for my Bachelor of Science in healthcare administration with a focus in leadership. I have created presentations and research assignments that demonstrated competencies and knowledge in areas such as patient safety and quality, regulatory agencies, reimbursement cycles, and accreditation requirements. Currently, I am enrolled in Cuyahoga Community College to obtain my Associate of Applied Science in Health Information Management and then sit for my Registered Health Information Technician (RHIT) licensure.
I have a passion for quality, compliance and understanding coding in the acute rehab setting. I believe I would be an ideal fit for this position because I have a passion and valuable experience in the healthcare industry. I have enclosed my resume will contact you next week to see if we might find a time to speak together. Thank you so much for your time and consideration.
Accomplishments
- Member of Phi Theta Kappa and Psi Beta National Honor Society in Psychology at Owens Community College.
- President of HIM Club at Cuyahoga Community College
- Member of Acute Out Committee at UH Rehab Hospital
- Member of the Honor Society Foundation at Capella University
- Member of the National Society of Leadership and Success
- Completed an approved Nurse Aide and Competency Evaluation Program.
- 2008 recipient of the Owens Community College Foundation Scholarship
- 2009 recipient of the Owens Community College Trustees’ Academic Excellence
- Recipient of the Post-Secondary Options (PSO) Book Scholarship
- MedBridge member for continuing education
Certification
- Licensed in the state of Ohio as an occupational therapy assistant
- Nationally certified as an occupational therapy assistant
- CPR certified
Affiliations
- Event Chairman of The Abbey Rose Foundation for the Remembrance Ceremony and SIDS Foundation.
- Theatrical volunteer for the Christmas Play at Harvest Ridge Church 2021.
- Mission Trip volunteer in 2018 to Burundi, Africa.
Timeline
Resource Clinical Liaison
LifePoint Health
10.2023 - Current
Clinical Liaison
LifePoint Health/ University Hospital Rehabilitation
04.2022 - 10.2023
COTA/L
St. Vincent Charity Home Care
11.2018 - 04.2022
Lead COTA/L
Prohealth Partners
01.2015 - 11.2018
Bachelor of Science - Health Administration with a focus in Leadership
Capella University
Associates of Applied Science - Occupational Therapy Assistant, Psychology
Owens Community College
Associate of Applied Science - Health Information Management
Cuyahoga Community College
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