Heather Kumpf
Virginia Beach,VA
Summary
Dependable Bather skillful in handling animals up to 150 pounds. Demonstrated history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments. Well-versed in grooming. Energetic groomer comfortable with handling dogs of all breeds and sizes. Committed to well-being of dogs and peace of mind of owners. Knowledgeable in area's best walking routes and dog parks.
Overview
19
19
years of professional experience
Work History
Dog Groomer
Doggie Stylin Pet Salon
07.2004 - Current
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Kept animal coats clean and healthy with regular washing, grooming, and trimming.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Educated visitors and staff on proper animal care and handling.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Administrative Associate Team Leader
Sentara Princess Anne Hospital
03.2012 - 05.2018
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Gathered, organized and input information into digital database.
Education
GED -
Kempsville High School
Virginia Beach, VA08.2007
Skills
- Problem Identification
- Treatment Documentation
- Animal Behavior Education
- Prepare Food
- Ear Cleaning
- Facility Policies and Procedures
- Breed and Species Knowledge
- Supply Maintenance
- Microsoft Office
- Grooming Appointment Scheduling
- Critical Thinking
- Safety Procedures
- Customer Service
- Safe Nail Trimming
- Tool Sanitation Methods
- Price Negotiation
- Dog Welfare
- Manage Schedules
- Grooming and Bathing
- Animal Grooming Tools
- Client Relationships
- Hand-Eye Coordination
- Facility Laundry and Cleaning
Timeline
Administrative Associate Team Leader
Sentara Princess Anne Hospital
03.2012 - 05.2018
Dog Groomer
Doggie Stylin Pet Salon
07.2004 - Current
GED -
Kempsville High School
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