Quality-driven Customer service Supervisor with proven record of excellent job performance. Manages projects at each stage with diligent and attentive approach, carefully checking details and testing assumptions. Skilled in training junior personnel in principles and practices.
Hi, I’m
Heather Kuykendall
Colorado Springs,CO
Summary
Overview
28
years of professional experience
Work History
King SoopersCOLORADO SPRINGS, United States
Accounting Bookkeeper
05.2022 - Current
Job overview
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing.
- Reviewed and processed client electronic payments and check deposits.
- Matched purchase orders with invoices and recorded necessary information.
- Worked with senior accounting staff to prepare financial documents and reports such as bills and invoices, year-end analysis, budgets, financial records and financial statements.
- Reviewed account discrepancies and proposed courses of action to minimize losses.
- Verified accurate recordkeeping processes, reducing financial inconsistencies.
- Verified postings to ledgers to confirm accurate entry and account balances.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
King SoopersCOLORADO SPRINGS, United States
Customer Service Associate
11.2017 - Current
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
TargetColorado Springs, CO
Customer Service Shift Supervisor
02.2011 - 11.2017
Job overview
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Supervised 15 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
TargetLas Vegas, Nevada
Customer Service Supervisor
03.2007 - 02.2011
Job overview
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
Kmart, Sears HoldingLong Beach, CA
Customer Service Shift Supervisor
04.1995 - 09.2006
Job overview
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Achieved specific team objectives and collection activity.
- Trained team members on new services and products to support promotional efforts.
Education
Long Beach CollegeLong Beach, CA
Associate of Applied Business from Business Management
07.1998
University Overview
Skills
- Accounting and Bookkeeping
- Federal Regulation Compliance
- Account Auditing
- Customer Relations
- Organizational Management
- Customer Care
- Risk Reduction
- Financial Recordkeeping
- Proactive and Self-Motivated
- Corrective Actions
- Employee Timesheet Processing
- Financial Efficiency
Timeline
Accounting Bookkeeper
King Soopers
05.2022 - Current
Customer Service Associate
King Soopers
11.2017 - Current
Customer Service Shift Supervisor
Target
02.2011 - 11.2017
Customer Service Supervisor
Target
03.2007 - 02.2011
Customer Service Shift Supervisor
Kmart, Sears Holding
04.1995 - 09.2006
Long Beach College
Associate of Applied Business from Business Management
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