Heather Kyles
Naples,USA
Summary
Dynamic professional with over 20 years of diverse experience in planning, developing, and implementing programs and special events, along with expertise in client management and volunteer recruitment. Proven ability to adapt to fast-paced and evolving work environments while effectively communicating with technology, executive, and business audiences. Recognized for creativity, exceptional interpersonal skills, and strong time management capabilities, complemented by a keen eagerness to learn and a proactive approach. Highly organized and driven to achieve results that enhance organizational success.
Overview
25
25
years of professional experience
Work History
Targeted Case Manager
David Lawrence Centers
Naples, FL
04.2025 - Current
- Coordinated care plans to address client needs and promote well-being.
- Facilitated access to community resources and support services for clients.
- Developed individualized treatment strategies in collaboration with multidisciplinary teams.
- Monitored client progress and adjusted interventions to enhance outcomes.
- Provided crisis intervention and support during critical situations.
- Led training sessions for new staff on best practices in case management.
- Implemented quality assurance measures to improve service delivery effectiveness.
- Advocated for client rights and ensured compliance with regulatory standards.
- Studied mental health disorders and common personal struggles.
- Collaborated with community partners to expand available services and resources for clients, fostering stronger support networks.
- Networked within local community to build professional relationships with healthcare providers, outreach program leaders and government officials.
- Developed strong working relationships with colleagues from various disciplines to facilitate seamless coordination of care for shared clients.
- Advocated on behalf of clients when faced with challenges or obstacles impeding their progress towards goals.
- Updated electronic health records with accurate patient information on participant visits.
- Supported program participants in effective self-management of crises and critical situations.
- Managed caseloads efficiently while maintaining high-quality service delivery standards.
- Adhered to strict confidentiality guidelines to protect participant information.
- Provided crisis intervention services, deescalating tense situations and connecting clients with appropriate emergency resources.
Park Ranger
Collier County Parks and Recreation
Naples, Florida
08.2023 - Current
- Patrols parks and recreation facilities for compliance with County ordinances, rules, policies, and regulations; patrols and inspects the boardwalk and beaches; patrols beaches for injured wildlife and captures and transports wildlife to appropriate authority.
- Provide interpretive programs to the public; provide information and safety education to the public; patrol facilities; work outdoors; and provide public service.
- Inspects and maintains County vehicle and equipment. Obtains traffic counts at parks; enforces parking ordinances; controls and directs traffic and crowds at major events. Controls inventory of supplies; distributes equipment to various sites as needed; distributes financial supplies to collection sites.
- Researches, develops, and presents interpretive programs; anticipates public interest regarding educational needs; targets, organizes, and schedules field trips, community service, girl scouts, schools, etc.; prepares visual and educational props for presentations; provides education through personal contact with the public. Repairs, installs, and maintains parking meters; performs daily surveillance of meter operations.
- Ensures security of park buildings, grounds, parking lots, and other facilities. Inspects, maintains, and cleans all-terrain vehicles; fills gas cans and oil for all-terrain vehicles.
- Prepares daily paperwork, correspondence, and reports on activities; and maintains files and records. Issues traffic citations; appears before the Special Magistrate as needed.
- Conducts public outreach and public speaking to non-profits, clubs, organizations and business groups.
Electrologist and Facial Specialist
HK Esthetics
Naples, Florida
03.2021 - Current
- Electrology – Fischer TS-1, Instatron SS-99
- Facials, microneedling, dermaplaning, peels, microdermabrasion
Recreation Coordinator
City of Gilroy Recreation Department
Gilroy, California
06.2016 - 07.2020
- Supervise the Gilroy Senior Center, Adaptive Recreation Program, After-School Program at Solorsano Middle School and the Summer Day Camp at Gilroy Gardens.
- Manage multiple program budgets, responsible for generating revenues.
- Responsible for the implementation of new, innovative programming.
- Coordinate field trips for youth and ageing population.
- Recruit, interview and supervise staff.
- Ensure that all City policy and procedures are being followed.
- Responsible for the daily operation of programs with 50 to 120 participants.
- Responsible for staffing programs and special events with up to 1000 participants.
- Coordinate, plan, secure donations, budget and execute special events.
- Responsible for creating advertising materials for the Recreation Activity Guide and other related programs.
- Responsible for staff and volunteer scheduling.
- Attend job and health fairs to recruit staff, participants and volunteers.
- Responsible for the planning and implementation of Summer In-Service and various staff development and training.
- Planned and executed team building events for staff to build morale.
- Provide excellent, comprehensive customer service to the general public.
- Team member in various City community events.
- Responsible for facility needs and safety.
- Grant application and reporting.
- Procurement of staff apparel through a bid process.
- Seek out and maintain collaborative partnerships with community based and private agencies.
- Responsible for contracts and Memos of Understanding.
- Served as a Youth Commission advisor.
- Member of the Employee Appreciation Committee.
Probation Community Worker
Santa Clara County Probation Department
San Jose, California
11.2001 - 06.2016
- Created, developed, and facilitate and manage the Santa Clara County Peer Court Program.
- Responsible for recruitment of participants and securing facilities for program.
- Supervise offenders and volunteers. Maintain relationships and build partnerships with community-based organizations, as well as private entities. Maintains calendars, creates calendars, plans and organizes collaborative meetings, trainings, and is responsible for the overall morale of the program.
- Victim Services Unit - advocated for victims of crime through the court/justice system process. Planned and executed morale building event for staff, volunteer and minors.
- Managed, supervised and counseled high-risk juvenile offenders in a high-risk security setting.
- Created and developed the internal monitoring system for all out of state and out of county offenders in the Adult Division Probation Department.
- Refer offenders to counseling organizations, provide supervision and detailed record keeping.
- Created an implemented multiple morale building events for staff and the community.
Rape Crisis Advocate/Prevention and Intervention Specialist
YWCA Rape Crisis
San Jose, CA
11.2000 - 11.2001
- Responded to sexual assault crisis calls.
- Served as a court advocate and court liaison.
- Facilitated prevention workshops to local high school students on sexual assault, healthy relationships, domestic violence and self-esteem.
- Maintained confidential client files and detailed documentation of court cases.
Education
Bachelor of Arts - Human and Community Services
St. Mary's of California
Moraga, California, USA01.2006
Skills
- Results oriented
- Client focused
- Quick learner
- Computer proficient
- File /records maintenance
- Self-starter
- Innovative forward thinker
- Excel in multitasking
- Excellent project management skills
- Creative problem solving
- Excellent customer service skills
- Proficiency in Microsoft, Outlook and Canva
- Case management
- Crisis intervention
- Care coordination
- Individualized treatment
- Electronic health records
- Quality assurance measures
- Public outreach strategies
- Training and development
- Event planning and execution
- Program supervision
- Budget management
- Regulatory compliance
- Data documentation and reporting
- Partnership building
- Ethical practice
Timeline
Targeted Case Manager
David Lawrence Centers
04.2025 - Current
Park Ranger
Collier County Parks and Recreation
08.2023 - Current
Electrologist and Facial Specialist
HK Esthetics
03.2021 - Current
Recreation Coordinator
City of Gilroy Recreation Department
06.2016 - 07.2020
Probation Community Worker
Santa Clara County Probation Department
11.2001 - 06.2016
Rape Crisis Advocate/Prevention and Intervention Specialist
YWCA Rape Crisis
11.2000 - 11.2001
Bachelor of Arts - Human and Community Services
St. Mary's of California
Accolades
- 2018-04-01, Acquired Age-Friendly status for the Gilroy Senior Center through the World Health Organization's Age-Friendly Initiative. Facilitated improvements in six of the eight domains, ranging from intergenerational programming to social inclusion.
- 2012-11-01, Received a Commendation from the Santa Clara County Board of Supervisors in recognition of developing and implementing the Santa Clara County Peer Court Program.