Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Heather Laflamme

Hinesville,GA

Summary

Analyst Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience

Work History

Associate, Servicing Operations

SitusAMC
03.2024 - Current
  • Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
  • Developed strong relationships with asset managers improving collaboration and negotiation outcomes.
  • Coordinated logistics activities, ensuring timely delivery of products and services to clients.
  • Implemented quality control measures to ensure compliance with industry regulations and standards.
  • Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

Analyst

SitusAMC
09.2019 - 03.2024
  • Analyzed Asset Management feedback to identify areas for improvement in product design and user experience
  • Performed financial analyses including allocations, budgeting and variance analyses
  • Provided training sessions on relevant topics such as Reserve Draws, Construction Advances and EA's
  • Tracked and managed status the requirements throughout Reserve Draw lifecycle
  • Assisted manage a small team on and offshore to ensure Reserve Draws where up to SitusAMC's standards
  • Helped with managing DB Draws
  • Worked Final QC on Waterfalls, DB Draws, Reserve Draws, EA's and DB Warehouse Reserve Draws
  • Experienced in Excel, Microsoft and Enterprise.

Floor/Banquet Manager

Filly and Colts
04.2014 - 01.2020
  • Assisted in setup service and breakdown of banquet functions
  • Ensured that all regulatory requirements were met throughout the duration of each event
  • Implemented strategies to improve operational efficiency and reduce costs in the banquet department
  • Maintained budgeted goals in areas of labor and food and beverage costs
  • Prepared banquet checks to obtain guest signatures and informed clients of payment procedures
  • Tracked trends in the industry related to catering services in order to stay competitive
  • Planned and coordinated all banquet events, while ensuring customer satisfaction
  • Organized special events such as holiday parties or corporate functions as requested by clients
  • Briefed banquet staff before each event, disseminating tasks and explaining timelines
  • Oversaw the training of staff to ensure compliance with established service standards.

Carpentry, Property Management

Stages Warren Construction and Real Estate
05.2011 - 04.2014
  • Reviewed customer feedback regarding services provided by the banquet team and implemented changes as needed
  • Hired and trained new talent to provide customers with excellent banquet experience
  • Provided excellent customer service by responding promptly to inquiries from guests or vendors
  • Managed inventory control systems to maintain adequate supplies for each event.

Education

Associate In Science (A.S.) In Criminal Justice -

Richmond Community College
Rockingham, NC
06.2018

Skills

  • Strategic Planning
  • Process Improvement
  • Account Reconciliation
  • Complex Problem-Solving
  • Policy Improvements
  • Data Processing
  • Business Process
  • Verbal and Written Communication
  • Deadline Adherence
  • Data Research and Validation
  • Financial Statements Expertise
  • Information Organization
  • Presentation Development and Delivery
  • Template Creation
  • Team Leadership
  • Analytical Thinking
  • Team Member Development
  • Financial Analysis
  • Leadership

References

  • Christopher Edyburn, SitusAMC, Asset Manager, 19197703789, chrisedyburn@gmail.com
  • Pam Rambout, SitusAMC, Production Management, (919) 356-5002, Pamrambout@situsamc.com
  • Bob Rose, Retired, Retired, (910) 315-8034, Bobrose@situsamc.com

Timeline

Associate, Servicing Operations

SitusAMC
03.2024 - Current

Analyst

SitusAMC
09.2019 - 03.2024

Floor/Banquet Manager

Filly and Colts
04.2014 - 01.2020

Carpentry, Property Management

Stages Warren Construction and Real Estate
05.2011 - 04.2014

Associate In Science (A.S.) In Criminal Justice -

Richmond Community College

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Heather Laflamme