Summary
Overview
Work History
Education
Skills
Timeline
Generic
Heather Laing

Heather Laing

Port Orange,FL

Summary

Creative Assistant Store Manager promotes creation of consistent and positive customer experiences through proactive management of team activities and store operations. Skillful monitoring for processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.

Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. With over 10 years experience in management, retail, and customer service.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Goodwill Industries Inc.
Port Orange, FL
06.2018 - 10.2020
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Contributed to organizational initiative to achieve [Timeframe] sales, budget and other targeted goals.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Supervised [Job title] in processing credit, debit, and cash payments to streamline sales.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Assistant Store Manager

Bealls Outlet Stores
Daytona Beach, FL
09.2010 - 05.2018
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Contributed to organizational initiative to achieve [Timeframe] sales, budget and other targeted goals.
  • Collaborated with department heads to identify opportunity, develop timely solutions and create action plans.
  • Supervised [Job title] in processing credit, debit, and cash payments to streamline sales.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Coached and developed store associates through formal and informal interactions.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Conducted analysis to address productivity and employee needs, resulting in improved employee morale.
  • Minimized waste by employing specific expense-tracking and cost-control strategies.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Achieved or exceeded business plans on consistent basis by engaging employees in key processes.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.

Education

High School Diploma -

Mainland High School
Daytona Beach, FL
05.1994

Associate of Science - Criminal Justice

Keizer University
Daytona Beach, FL

Skills

  • Stock management
  • POS systems operations
  • Issue resolution
  • Billing
  • Records management
  • Customer relations
  • Merchandising
  • Strategic Planning
  • Customer Service
  • Sales strategies
  • Business Development
  • Workforce Management
  • Records maintenance
  • Sales Techniques
  • Purchasing and planning
  • Performance improvements
  • Cost analysis and savings
  • Cross-functional team management
  • Schedule management
  • Profit and loss accountability
  • Recruiting and hiring
  • Employee development
  • Policy/program development
  • Supervision and training
  • Sound judgment
  • Customer retention

Timeline

Assistant Store Manager

Goodwill Industries Inc.
06.2018 - 10.2020

Assistant Store Manager

Bealls Outlet Stores
09.2010 - 05.2018

High School Diploma -

Mainland High School

Associate of Science - Criminal Justice

Keizer University

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