Heather Lainhart
Dayton
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Evening Customer Service
Dots Market
Centerville
03.2023 - Current
- Supervising cashiers, customer service booth and self checkouts.
- Answer all phone calls
- Handling returns and overcharges
- Countdown all cashier tills.
- Ensuring all carts are in the building at the end of the night.
- Empty all trash cans at the front of the store.
- Run lottery terminal
- Handle any customer issues that may arise
Patient Care Technician
DaVita Dialysis Corporation
Kettering
08.2019 - Current
- OSHA safety leader for the unit. I was in charge of making sure lights and fire extinguishers are up to code every month , everyone on the floor is educated monthly on various safety topics, needles are being pulled in the safest way for both the technician and patients, and mock codes and fire drills are done quarterly.
- Ensuring we have enough acid made for each treatment.
- Ordering enough cases of acid every month
- Assisted patients with daily dialysis treatments and ensured comfort.
- Monitored patient vital signs and reported changes to charge nurse
- Maintained cleanliness and organization of treatment areas and equipment.
- Educated patients on home care and lifestyle adjustments for better health.
- Collaborated with nurses, nurse practitioners and Nephrologists to develop individualized patient care plans.
- Ensured compliance with safety protocols and infection control practices.
- Assisted with patient admissions, discharges and transfers.
- Collected specimens samples for testing purposes according to established protocols.
- Restocked unit frequently with necessary medical supplies.
- Training new employees
- Tracking adequacy for all patients to ensure everyone is getting adequate treatment
- Ensuring the emergency binder and emergency kit is up to date every month.
Customer Service Supervisor
Marcs Grocery
Kettering
08.2018 - 02.2023
- Handled Returns and overcharges
- Ran Lottery terminal
- Ordered cigarettes
- Printed Money orders
- Oversaw all cashiers
Education
Centerville High School
Centerville, OhSkills
- Customer service
- Patient monitoring
- Safety compliance
- Attention to detail
- Effective communication
- Multitasking
Certification
- CPR
- Dialysis technician license
References
References available upon request.
Timeline
Evening Customer Service
Dots Market
03.2023 - Current
Patient Care Technician
DaVita Dialysis Corporation
08.2019 - Current
Customer Service Supervisor
Marcs Grocery
08.2018 - 02.2023
Centerville High School