Heather LaMaide
Appleton,WI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Unit Manager
Environment Control Of Wisconsin
Appleton, WI
09.2021 - Current
- Assisted in development and implementation of policies, procedures and regulations
- Worked with scheduling
- Conducted routine facility inspections, identifying areas needing improvement
- Do cleaning when needed
- Do COVID sanitation
- Multi task
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Manager/ Dog Handler
Canine Capers
Appleton, WI
09.2005 - 04.2009
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Incorporated positive reinforcement methods to correct behavior problems and train for competitions, law enforcement use, and home security.
- Managed up to 75 dogs of varying breeds and sizes, providing attentive care.
- Transported dogs safely and maintained clean driving record.
- Opening and closing procedures
- Manage employees
- Cash handling and reconciliation
- Flow charts and reports
- Medications
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
Manager
Pet Supplies Plus
Appleton, WI
08.2000 - 03.2005
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Helped maintain stock levels
- Filled in on register what store became busy
- Opened and closed store
Education
Still Working - Environmental Science
SNHU
New Hampshire, OH01.2015
Diploma - General Studies
Hortonville High School
Hortonville, WI08.1983
Skills
- Service Utilization Improvements
- Operational Records Maintenance
- Employee Work Scheduling
- Employee Performance Evaluations
- Employee Training Program
- Motivational Leadership
- Staffing Requirements
- Maintaining Clean Work Areas
- Customer Service
- Cash handling
- Chemical knowledge
Timeline
Unit Manager
Environment Control Of Wisconsin
09.2021 - Current
Manager/ Dog Handler
Canine Capers
09.2005 - 04.2009
Manager
Pet Supplies Plus
08.2000 - 03.2005
Still Working - Environmental Science
SNHU
Diploma - General Studies
Hortonville High School
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