Heather Lamar

• Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
• Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
• Managed full cycle of recruiting, hiring, and onboarding new employees.
• Promoted and enabled necessary changes to align operations with strategic plans.
• Advised senior management on organizational development and change management initiatives.
• Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
• Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
• Collaborated with leadership to assess and improve policies across board.
• Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
• Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues.
• Developed and maintained relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts.
• Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
• Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
• Distributed employee engagement surveys to identify areas of improvement.
• Instructed senior leaders on appropriate employee corrective steps.
• Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
• Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
• Fostered positive work environment through comprehensive employee relations program.
• Structured compensation and benefits according to market conditions and budget demands.
• Reduced process gaps while supervising employees to achieve optimal productivity.
• Coordinated technical training and personal development classes for staff members.
• Recruited top talent to maximize profitability.
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Devised hiring and recruitment policies for 136-employee company.

Job duties include scanning and naming all incoming paperwork electronically, answering employee questions about many different topics, making power point presentations, filing workers comp claims, all follow up included in each claim, FMLA paperwork, manage employee attendance points system, and many other tasks.

• Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
• Managed full cycle of recruiting, hiring, and onboarding new employees.
• Conducted employee surveys and interviews to evaluate employee engagement and job satisfaction levels.
• Collaborated closely with internal teams to develop and implement successful human resources systems and processes.
• Facilitated team-building activities and initiatives, improving collaboration and engagement.
• Developed and maintained relationships with recruitment agencies, industry professionals and government agencies for successful recruitment efforts.
• Developed and delivered special events for company employees.
• Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
• Liaised between multiple business divisions to improve communications.
• Recruited top talent to maximize profitability.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

Job duties include answering emails, phone calls, creating spreadsheets, helping employees with benefits, setting up lunches and dinners for meetings, also booking hotel rooms, flights, and rental cars for executive team. Assist in front office when needed, take care of catalog requests.

• Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
• Educated employees on company policy and kept employee handbook current.
• Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
• Coordinated work activities for HR managers, specialists and recruiting agents.

Working to get the catalog orders up to date. My job duties were to answer emails / phone calls from distributors about their catalog orders. When catalog orders would come in, I would print the catalogs, punch holes in the catalogs, and send them out to the distributors.

• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Created and maintained databases to track and record customer data.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Managed filing system, entered data and completed other clerical tasks.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

I was hired as a part time employee while the store was being remodeled and moved to a new location. Main duties were to check out customers, assistant customers, and fold clothes. Towards the end of the month, I helped to move the store to the new location. I enjoyed meeting new people. The job ended when the store opened the new location. Most of the temp employees were only hired to assist in moving the store from one location to another.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Processed payments and provided receipts to establish proof of transaction.
• Managed efficient cash register operations.

My job was to be a part time teaching sub for three Head Start locations. I worked with children 6 weeks to 4 years old. The school had 2 teachers for 8 children in each classroom. I also answered phones and filed paperwork. I enjoyed working for the daycare. The kids were very sweet.

• Maintained organized, fun and interactive classroom to help children feel safe.
• Educated students in foundational concepts such as shapes, numbers, and letters.
• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Monitored students' academic, social, and emotional progress and recorded in individual files.
• Monitored classroom to verify safe and secure environment.
• Developed weekly lesson plans and activities to engage children and promote learning.

My job was to work with women veterans that were pregnant and to make sure the women were getting the help and care that they needed. I received an email each week with a list of women veterans to call to check on. The woman veterans would call/ email and let us know they were expecting. I would call each woman about every 30 days to check on their progress and see if they needed any help. Towards the end of their pregnancy, I would call weekly. I also helped to plan luncheons and large events for the women veterans. Another job duty was to sit in on meetings for a safety committee and the last year to sit in on some of my boss's meetings and take notes when she was not available.

• Executed record filing system to improve document organization and management.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

My job was to book travel for 24 yearly race events and to book travel for frequent track test weekends. Frequently working as a travel agent to help the numerous crew members get to where the needed to be in a timely fashion. Daily duties included answering many phone calls, picking up and responding to the mail. Booking Flights, hotel rooms, rental cars, and making lunch/ dinner reservations for large groups

• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.