Heather Lamb
El Paso
Summary
A dynamic leader with a proven track record at STARBUCKS COFFEE COMPANY, I enhanced operational efficiency and customer service management, leading to a 14% annual sales increase. Skilled in team leadership and coaching, I excel in fostering employee growth and implementing strategic improvements. My expertise in financial operations management and problem-solving drives profitability and process enhancements.
Overview
41
41
years of professional experience
Work History
Store Manager of Operations
STARBUCKS COFFEE COMPANY
10.2003 - Current
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and enhancement of overall store operations.
- Interacted well with customers to build connections and nurture relationships.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.14
- Increased sales by 14% annually by providing excellence in customer experience and maintaining a low turnover in staffing, capitalizing on building relationships with customers and the community.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Mentored employees for professional growth, fostering a positive work culture and encouraging collaboration and teamwork.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- District manager trainer for new Store Managers. Preparing them to operate their own corporate store.
Conference Coordinator
John Maxwell - Injoy
01.1997 - 12.2008
- Liaised with catering services providing diverse menu options that catered to various dietary restrictions of attendees.
- Streamlined registration processes for increased efficiency and reduced wait times for attendees.
- Oversaw on-site staff during conferences, maintaining a high level of professionalism and responsiveness to attendee needs.
- Enhanced conference attendee experience by meticulously coordinating logistics and event schedules.
- Evaluated post-conference data to identify areas of improvement and implement changes in subsequent events.
- Provide exceptional customer service to conference attendees, addressing inquiries promptly and efficiently.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Oversaw event registration process by collecting and tracking attendee information.
- Emcee events while providing a welcoming experience for attendees, communicating conference logistics and introductions to keynote speakers.
Educator
Amarillo ISD
09.1983 - 06.1989
- Built relationships and communicated with parents to provide the best learning environment for children.
- Developed and implemented engaging lesson plans to keep learner attention.
- Choose materials and develop lesson plans to enhance skills for individual students.
- Utilized innovative teaching strategies to engage students in learning effectively.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Education
Bachelor of Science - General Studies
West Texas A&M University
Canyon, TX05-1985
Skills
- Performance appraisals
- Health and Safety
- Employee training
- Financial operations management
- Team leadership and coaching
- Process improvements
- Problem-solving
- Customer service management
- Strategic thinker
- Operational efficiency
Timeline
Store Manager of Operations
STARBUCKS COFFEE COMPANY
10.2003 - Current
Conference Coordinator
John Maxwell - Injoy
01.1997 - 12.2008
Educator
Amarillo ISD
09.1983 - 06.1989
Bachelor of Science - General Studies
West Texas A&M University
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