Heather Land
Chugiak,AK
Summary
Results-driven Probation Officer with expertise in offender supervision, crisis intervention, and collaborative problem-solving. Proven ability to develop individualized case plans that enhance rehabilitation and community safety.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
23
23
years of professional experience
Work History
Probation/Parole Officer II
State of Alaska
Anchorage, AK
08.2016 - Current
- Supervised probationers and parolees to ensure compliance with court-ordered conditions.
- Conducted risk assessments and evaluations to determine supervision strategies.
- Developed individualized case plans addressing rehabilitation and reintegration needs.
- Collaborated with law enforcement and community resources to support offender management.
- Provided crisis intervention and conflict resolution in high-stress situations.
- Facilitated referrals to social services, treatment programs, and vocational training opportunities.
- Trained new staff on policies, procedures, and best practices in probation supervision.
- Developed strong rapport with offenders through consistent communication while enforcing accountability for their actions.
- Improved offender rehabilitation by conducting thorough assessments and creating individualized case plans.
- Participated in ongoing professional development opportunities to stay current with best practices in probation and parole services.
- Identified potential risks to community safety through rigorous assessments of offender behavior patterns and needs.
- Collaborated with treatment providers, law enforcement agencies, and community organizations for effective supervision and intervention strategies.
- Performed routine home inspections and drug tests for offenders on parole.
- Arranged substance abuse rehabilitation for offenders.
Corrections Officer
State of Alaska
Eagle River, Alaska
04.2008 - 08.2016
- Oversaw daily operations to maintain safety and security within facility.
- Conducted routine inspections to enforce compliance with established regulations and procedures.
- Trained new officers on operational policies, emergency responses, and safety measures.
- Implemented conflict resolution strategies to de-escalate volatile situations effectively.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
School Bus Driver
State of Alaska
Anchorage, AK
09.2006 - 04.2008
- Ensured safety and compliance by conducting pre-trip and post-trip vehicle inspections.
- Managed student transportation, adhering to prescribed schedules and routes for efficiency.
- Monitored passenger behavior to maintain a safe and respectful environment during transit.
- Communicated effectively with school officials regarding schedule changes or emergencies.
- Evaluated feedback from parents and students to enhance service quality and customer satisfaction.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
EMT-Basic
Heart to Heart Ambulance Service
Newark, DE
03.2003 - 05.2005
- Responded promptly to emergency calls, providing critical care and support to patients in transit.
- Administered first aid and basic life support techniques to stabilize patients before hospital arrival.
- Collaborated with healthcare teams to ensure seamless patient handoff and continuity of care.
- Maintained accurate patient records and documentation in compliance with regulatory standards.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Education
Paramedicine
UAA
Anchorage AKHigh School Diploma -
Christiana High School
Newark06-2000
Skills
- Offender supervision
- De-escalation techniques
- Policy enforcement
- Courtroom testimony
- Motivational interviewing
- Parole board hearings
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Self motivation
- Public safety
- Conflict resolution
- Written communication
- Report writing
Timeline
Probation/Parole Officer II
State of Alaska
08.2016 - Current
Corrections Officer
State of Alaska
04.2008 - 08.2016
School Bus Driver
State of Alaska
09.2006 - 04.2008
EMT-Basic
Heart to Heart Ambulance Service
03.2003 - 05.2005
Paramedicine
UAA
High School Diploma -
Christiana High School