Heather Landrum
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Corporate Customer Support
Milliken & Co
01.2023 - Current
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Enter and track new sales orders
- Coordinate shipping
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Collaborated and maintained communications with sales representatives on customer-related issues.
- Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
- Determined job urgency and priorities to satisfy customer requirements.
Customer Support Specialist
Pacorini Global Services
07.2020 - 12.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enter and track new sales orders
- Coordinate inbound transportation for containers at the port.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Maintained and managed customer files and databases.
Logistics Coordinator
Special Service Freight
08.2017 - 07.2020
- Monitored inbound and outbound freight operations to establish timely delivery of packages.
- Generated documentation and information required for customer shipments.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Office Manager
Colors For Plastics Inc.
04.2010 - 08.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enter and track new sales orders.
- Coordinate shipping schedule with the warehouse.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Associate Of Science - Business Administration And Management
Virginia College
Spartanburg, SC09.2013
Diploma -
Boiling Springs High School
Boiling Springs, SC05.1996
Skills
- Reporting and analysis
- Complaint Handling
- SAP
- Client Relationship Building
- Microsoft Office
- Data Entry
- Multitasking and Organization
Timeline
Corporate Customer Support
Milliken & Co
01.2023 - Current
Customer Support Specialist
Pacorini Global Services
07.2020 - 12.2022
Logistics Coordinator
Special Service Freight
08.2017 - 07.2020
Office Manager
Colors For Plastics Inc.
04.2010 - 08.2017
Associate Of Science - Business Administration And Management
Virginia College
Diploma -
Boiling Springs High School
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