Heather Lane
Bristol,TN
Summary
With a proven track record at JimmyJams Upholstery, I excel in delivering high-quality upholstery services with meticulous attention to detail and robust problem-solving skills. Skilled in both customer service and upholstery repair, I consistently exceed client expectations, enhancing satisfaction and loyalty through effective communication and precision craftsmanship. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Upholsterer
JimmyJams Upholstery
01.2008 - 01.2024
- Planned and paced work efficiently in order to meet daily, weekly, project, or production goals.
- Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
- Implemented quality control measures to ensure all finished products met or exceeded client expectations.
- Measured, cut and sewed materials to fit specifications.
- Maximized workspace efficiency by implementing organized storage solutions for fabric samples and supplies.
- Recognized and reported defective material and equipment to shift supervisor.
- Disassembled [Products] to reupholster fabric.
- Maintained a well-organized work environment, ensuring tools and materials were readily available for each task.
Customer Service Representative
TTI
01.1999 - 03.2001
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Gate City High School
Gate City, VANo Degree - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Ability to meet deadlines
- Safety practices
- Comfortable with Power Tools
- Strong attention to detail
- Upholstery Repair Proficiency
- Customer Service-Oriented
- Quality Assurance
- Updating logs
- Precise Measuring Abilities
- Quality Control Standards
- Work Order Interpretation
Timeline
Upholsterer
JimmyJams Upholstery
01.2008 - 01.2024
Customer Service Representative
TTI
01.1999 - 03.2001
High School Diploma -
Gate City High School
No Degree - Psychology
Southern New Hampshire University
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