Heather Lane
Crab Orchard,KY
Summary
Dynamic healthcare professional with extensive experience at Ephriam McDowell Health, excelling in chart analysis and compliance with HIPAA standards. Proven ability in managing teams and enhancing communication, coupled with strong analytical skills and proficiency in Microsoft and Google. Recognized for exceptional attention to detail and commitment to safeguarding patient records.
Overview
19
19
years of professional experience
Work History
Inpatient Analyst/HIM Clerk
Ephriam McDowell Health
Stanford, KY
09.2014 - Current
- Preparing and analyzing inpatient charts ensuring that the medical records are organized, accurate, and complete according to guidelines
- Filing the paperwork and reports of inpatients quickly and accurately while transferring data into the facility’s main system database
- Safeguarding patient records and ensuring that everyone complies with the HIPAA standards
- Assisting patients and providers with request for medical records with strong knowledge of laws and regulations in order to legally issue medical files to the allotted people and agencies.
- Training new staff in the department
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Clinical Advocate Lead
Outcomes Health Info Solutions
10.2007 - 06.2014
- Managed the Clinical Advocacy Dept as well as serving as a liaison between upper management and staff members/remote coders, facilitating open channels of communication to address concerns or issues promptly.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Responsible for Chart Assignment and Time Cards for over 200 In house and Remote Coders in all 50 states as well as the Philippines
- Ran daily reports for Senior Management and managed deadlines for all insurance companies
- Tracked daily productivity for all coding staff
- Called patients and coordinated appointments for preventative healthcare
- Retrieved and scanned medical records from physician's offices in compliance with HIPAA guidelines
Office Manager
Columbia Medical Equipment
Stanford, KY
10.2006 - 10.2007
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Managed all delivery driver's schedule and workload
Education
Associate of Applied Science - Medical Office Administration
National College of Business
Danville, KY05-2002
Skills
- Experienced in MS Excel, Word, Access, and PowerPoint
- Skilled in Google productivity tools
- Proficient use of office equipment; desktop, fax, multiline phone, copier, and scanner
- Comprehensive documentation skills
- Problem-solving and Analytical thinking
- Strong verbal and written communication skills
- Time management and Multitasking
- Strong attention to detail
Timeline
Inpatient Analyst/HIM Clerk
Ephriam McDowell Health
09.2014 - Current
Clinical Advocate Lead
Outcomes Health Info Solutions
10.2007 - 06.2014
Office Manager
Columbia Medical Equipment
10.2006 - 10.2007
Associate of Applied Science - Medical Office Administration
National College of Business
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