Heather Lane
Deer Park,TX
Summary
Organized candidate successful at managing multiple priorities and multiple projects simultaneously with a high degree of accuracy and positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Van Driver/Teacher/Cook
Cream Of The Crop Learning Center
03.2022 - Current
- Drive school aged kids to and from school each day
- Change diapers as needed
- Teach classes was in according curriculum
- Fix and serve all meals according to food program guidelines including breakfast, morning snack, lunch and pm snack.
- Made sure that all children were checked in and out each day.
- Made sure that each child who is served gets marked in food program.
- Keep track of groceries and order groceries each week for following weeks meals.
- Bring children to and from cars in mornings and afternoons.
- File paperwork in appropriate files and binders.
- Make copies of paperwork that is needed.
- Answer phone as needed.
- Take out any trash in my work area each day along with sweeping, mopping and keeping my work area stocked.
- Wash dishes from breakfast and lunch.
- Recertified in Infant/Pediatric/Adult First Aid, CPR and AED.
- Keep up with required training.
- In process of completing Food Managers Certification.
Bus Driver/Teacher
RedBluff Kids Inc.
09.2021 - 01.2022
- Pick-up school aged kids from school each day.
- Change diapers as needed.
- Teach classes according to curriculum.
- File paperwork in appropriate files and binders.
- Make copies of paperwork that is needed.
- Take out any trash in my work area each day along with sweeping, mopping and keeping my work area stocked.
- Recertified in Infant/Pediatric/Adult First Aid, CPR and AED.
- Keep up with required training.
Medical Technician
BGL Medical
01.2021 - 09.2021
- Conducted ANS testing on patients that are due for semi-annual testing
- Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
- Issue remote monitor blood pressure machines to medicare patients who are eligible for one
- Followed appropriate disinfecting procedures to sterilize medical equipment.
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Prepared and inspected medical equipment and instruments to manage wear and tear.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Upload all test results to patient medical charts.
- Enter all information into tracking spreadsheet daily
- Enter billing information into billing system.
- Print all testing results after testing was completed to put with patients chart for Dr to go over with patient.
- Do daily and monthly patient billing
- Emailed daily reports and weekly inventory reports.
- Filing of all paperwork.
- Scan and email all EOB's, letters from insurance companies and payments received.
- Upload ANS test results and blood pressure monitor readings to patient charts in medical record system.
- Upload paperwork into company secured online document retention system.
- Assist patients or Dr with any questions in regards to testing or remote blood pressure monitors .
- Complete any other tasks that come up during day
Custodian
Deer Park ISD
09.2019 - 01.2021
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Reported vandalism or other damage to property to supervisor.
- Reported damages and hazardous conditions to management for further action.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Moved furniture for cleaning and set up for special events.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Sweep, mop and empty trash in assigned classrooms and offices.
- Sweep and mop elevator in assigned area.
- Sweep and mop 2 hallways and atrium in assigned area.
- Sweep and mop 2 stairwells in assigned area.
- Help with cleaning in other areas as when assigned by supervisor.
- Work special events when asked or assigned
Tool Room Attendant
Intertek Caleb Brett
07.2017 - 04.2018
- Maintained instruments and tools to help team complete maintenance tasks quickly and with accurate outcomes.
- Facilitated preventive maintenance on equipment in line with company standards.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Verified computer inventory against physical inventory and resolved discrepancies.
- Monitored incoming and outgoing tools to track locations.
- Kept inventory of hand tools and gauges calibrated for use.
- Received incoming shipments of tools and equipment from trucks.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Check equipment in and out to inspectors.
- Data entry.
- Took and recorded daily and monthly temperatures on equipment.
- Clean equipment when needed and make minor repairs to equipment (replacing screws or other pieces and parts).
- Keep track of safety and office supplies and let supervisor know what needs to be ordered.
- Enter daily temps into log books.
- Print temperature labels for inspectors when needed.
- Keep work area clean and neat.
- Complete any tasks assigned by supervisor.
- Issue equipment to new inspectors when they come in.
- Keep certificates for equipment in order and stamp old ones as obsolete and turn in to supervisor.
- Drop off and pick up equipment from repair shops when needed.
- Dispose of used gloves, rope, rags and glass containers properly.
- Attend monthly safety meetings as required.
- Keep track of when equipment needs to be taken out of service due to damages, malfunctions or needing annual inspections done on them.
Inside Sales Rep/Customer Service/Billing/Order Entry
Project Lighting Inc./Diverse Supply Solutions
10.2015 - 03.2017
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and backed up other customer service managers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
- Answered constant flow of customer calls with minimal wait times.
- Answer phones.
- Provide part numbers and pricing to customers
- Enter tickets into system for ceiling fans and light fixtures for new home builds
- Provide customer service to superintendents
- Release tickets to warehouse for delivery of lighting fixtures and installation of ceiling fans
- Contact purchasing department when fixtures and fans need to be ordered
- Check all vendor portals and email regularly through day for orders and other information
- Do billing for any accounts that I was required to do billing for .
- Complete any other projects or tasks that are given to me.
- Perform beginning and end of day paperwork.
- Process voids in system
- Invoice tickets as they are shipped out
- Get rate quotes for freight for orders to be shipped
- Create bill of ladings for shipments
- Set up shipment pickups
- Checked orders before they were sent out.
- Process any credits for customers.
- Took payments for individual customers via cash, check or credit card.
- File all paperwork
- Help with annual inventory counts when needed
Host/QA/To-Go Cashier/Fry Cook
Chili's Restaurant
11.2014 - 08.2015
- Seat guests
- Clean tables
- Operated grills, fryers and ovens to cook food items.
- Cooked 50 made-to-order meals every day.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Cleaned, stocked, and restocked workstations and restrooms.
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Stored food in designated containers and storage areas to prevent spoilage.
- Monitored food temperatures to meet quality and safety standards.
- Washed, cut, and prepared foods designated for cooking.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Tested temperatures of food at specified intervals by using food thermometers.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Used kitchen equipment safely and reduced risk of injuries and burns.
- Reduced customer waiting by batch cooking popular items during rush times.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Operated fryers and grills by pouring oil and placing food items on surface to fry or grill.
- Cleaned and sanitized work areas, utensils and equipment.
- Answer phones.
- Take to-go orders
- Cash out customers picking up orders.
- Put together orders, .
- Run food to tables when needed.
- Run bar drinks for servers, .
- Double check orders for accuracy as they are ready to be placed on trays to be taken to customers table.
- Performed various cleaning duties at end of shift.
- Cooked any items that were done in fry station.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
- Communicated closely with servers to fully understand special orders for customers.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
Cashier/Inventory/Stocker
Kandy At Kemah
11.2009 - 06.2010
- Located needed merchandise in inventory by maintaining stockroom.
- Placed on cart for transport to shelves.
- Monitored inventory levels in stockrooms and alerted management to any discrepancies.
- Updated merchandise pricing to match new values and special promotional rates.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Answered customer questions and provided detailed product information.
- Kept work areas neat, clean and free from debris.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Checked product levels and recommended new purchases.
- Performed inventory control, such as counting, and stocking merchandise.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Recorded daily activities for inventory control.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Interacted with guests in friendly and knowledgeable way.
- Greeted customers and directed to requested products.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Maintained stockroom records and generated reports for management.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Stocked designated items on shelves, end caps and displays.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked shelves to match planogram images and instructions.
- Greeted store customers and discussed needs.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Administrative Assistant/Inventory/Sales Representative
Bobcat Of Houston
09.2008 - 07.2009
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Answered phones, took messages and routed calls to correct departments.
- Checked in weekly stock orders, inventory cycle counts and ordered supplies and parts
- Handled shipping and receiving
- Assisted sales team with ordering literature as needed
- Created purchase orders, sold parts and processed orders
- Contacted vendors and customers and corrected any discrepancies
- Processed timecards on a weekly basis
- Filed end of year paperwork and started files for the new year
- Assisted Branch Manager, Service Writer, Service Manager and Sales Representative on any special projects that were assigned
- Filed vendors claims and made sure corporate mail was sent out every day
Clerical Support/Contract
LPC Personnel
03.2008 - 09.2008
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained and updated office records, both digital and physical.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Responded to inquiries from callers seeking information.
- Answered multi-line phones, routed calls and took accurate messages
- Verified vehicles in new leases were insured and received correct paperwork from insurance agents
- Processed new/renewed and cancelled policies
- Responsible for daily and weekly status reports
- Proof new leases to ensure accuracy
Logistics Coordinator/Supply Chain Clerk
CapRock Communicatons
06.2006 - 02.2008
- Answered multi-line phones, routed calls and processed phone orders
- Responsible for tracking equipment, orders and maintained all information in database
- Shipping/Receiving
- Inventory cycle counts on small tools, parts, cables, all equipment
- Prepared monthly inventory reports for corporate
- Pulled products from warehouse to complete orders
- Distributed incoming/outgoing mail throughout facility
Policy Change Processor
American National Insurance Company
03.2004 - 12.2005
- Modified, updated and processed existing policies.
- Printed copies of policies.
- Answered phones.
- Assisted with insurance quotes.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Notified insurance agents and accounting departments of policy cancellations and changes.
Dispatcher/Office Assistant
Aramark CTS @ UTMB Galveston
10.2002 - 01.2004
- Advised regarding delays and special circumstances.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Completed daily logs for management review.
- Answered phones, routed calls and dispatched work orders to technicians
- Responsible for processing work orders for pick up of damaged equipment
- Ordered specialty equipment from vendors as needed
- Inventory cycle counts on weekly basis
- Maintained database utilizing Excel and Word
Office Manager
Ambar Lonestar Fluid Services
08.1999 - 10.2002
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Kept inventory of all materials, ordered materials and supplies as needed.
- Made sure all daily and weekly reports were sent to corporate office.
- Prepared invoices, purchase orders and credit memos.
- General clerical duties such as faxing, filing and scanning documents.
Education
High School Diploma -
Santa Fe High School
Santa Fe, TX05.1997
Skills
- Recordkeeping Requirements
- Customer Service
- Cargo Handling
- Communication and Interpersonal Skills
- Packing Slips
- Delivery Verification
- Efficiency and Time Management
- Load Safety
- Delivery and Shipment Records
- Order Adjustments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
Order of the Eastern Star
Parent advisor for DeMolay and Rainbow Girls
Certification
Current Infant/Pediatric/Adult First Aid/CPR/AED
Harris County Food Manager Certificate
Timeline
Van Driver/Teacher/Cook
Cream Of The Crop Learning Center
03.2022 - Current
Bus Driver/Teacher
RedBluff Kids Inc.
09.2021 - 01.2022
Medical Technician
BGL Medical
01.2021 - 09.2021
Custodian
Deer Park ISD
09.2019 - 01.2021
Tool Room Attendant
Intertek Caleb Brett
07.2017 - 04.2018
Inside Sales Rep/Customer Service/Billing/Order Entry
Project Lighting Inc./Diverse Supply Solutions
10.2015 - 03.2017
Host/QA/To-Go Cashier/Fry Cook
Chili's Restaurant
11.2014 - 08.2015
Cashier/Inventory/Stocker
Kandy At Kemah
11.2009 - 06.2010
Administrative Assistant/Inventory/Sales Representative
Bobcat Of Houston
09.2008 - 07.2009
Clerical Support/Contract
LPC Personnel
03.2008 - 09.2008
Logistics Coordinator/Supply Chain Clerk
CapRock Communicatons
06.2006 - 02.2008
Policy Change Processor
American National Insurance Company
03.2004 - 12.2005
Dispatcher/Office Assistant
Aramark CTS @ UTMB Galveston
10.2002 - 01.2004
Office Manager
Ambar Lonestar Fluid Services
08.1999 - 10.2002
High School Diploma -
Santa Fe High School
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