Heather Lang
Livonia,MI
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
19
19
years of professional experience
Work History
Registered Nurse
Ascension Providence Hospital
07.2013 - Current
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
Bartender
Darden Restaurants, Olive Garden
02.2005 - 10.2013
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Education
Associate Degree in Nursing -
Schoolcraft College
Livonia, MI09.2014
Skills
- Health Screening
- Patient Management
- Precepting
- Chronic Disease Management
- Lab Result Interpretation
- Care Planning
- Patient and Family Advocacy
- Complex Problem-Solving
- Advanced Cardiac Life Support (ACLS) Certification
- Team Coordination
- Telemetry Monitoring
References
References available upon request.
Timeline
Registered Nurse
Ascension Providence Hospital
07.2013 - Current
Bartender
Darden Restaurants, Olive Garden
02.2005 - 10.2013
Associate Degree in Nursing -
Schoolcraft College
Similar Profiles
Jose RenteriaJose Renteria
Critical Care Registered Nurse at Ascension Providence HospitalCritical Care Registered Nurse at Ascension Providence Hospital
Victoria RicoVictoria Rico
Certified Patient Care Technician at Ascension Providence HospitalCertified Patient Care Technician at Ascension Providence Hospital
Jessica EspinoJessica Espino
Emergency Room Registered Nurse at Ascension Providence HospitalEmergency Room Registered Nurse at Ascension Providence Hospital
Theresa WoodmanTheresa Woodman
Staff Nurse at Ascension Providence HospitalStaff Nurse at Ascension Providence Hospital
Aaron CiborowskiAaron Ciborowski
Sr. Clincal Sales Representative at Intuitive Surgical IncSr. Clincal Sales Representative at Intuitive Surgical Inc