Heather Lang
Bullhead City,AZ
Summary
Dynamic customer service professional with experience at Aquarius Casino Resort, excelling in guest relations and team collaboration. Proven ability to enhance dining experiences through effective communication and multitasking. Skilled in POS software and maintaining health standards, consistently achieving high customer satisfaction ratings. Adaptable and detail-oriented, committed to fostering a welcoming environment.
Overview
2026
2026
years of professional experience
Work History
Host
Aquarius Casino Resort
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and guest satisfaction.
- Provided menu information and recommendations to assist guest choices.
- Collaborated with kitchen staff to ensure timely food service delivery.
- Addressed guest inquiries and concerns effectively to maintain a welcoming environment.
- Monitored dining area for cleanliness and organization throughout service period.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Cna
Marquette County Medical Care Facility
Cashier
Lowes Distribution Center
Bullhead City, AZ
10.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining accurate cash drawer balances throughout shifts.
- Engaged with customers to provide exceptional service and resolve inquiries.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Implemented best practices for transaction processing, enhancing workflow efficiency.
- Contributed to achieving high customer satisfaction ratings through attentive service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Barista
Aquarius
Bullhead City, AZ
11.2024 - Current
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Assisted customers in selecting menu items, providing recommendations based on individual tastes.
- Managed cash register operations, accurately processing transactions and balancing cash drawers.
- Collaborated with team members to enhance service efficiency during peak hours.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Monitored inventory levels, assisting in ordering supplies to prevent stock shortages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
High School Diploma -
Weyauwega Fremont High School
Weyauwega, WISkills
Customer service
Team collaboration
Multitasking proficiency
Effective time management
Team player mentality
Adaptable to change
Exceptional communication
Detail-oriented
Professional appearance
POS software
Table assignment coordination
Seating arrangements
Up-selling techniques
Task prioritization
Order accuracy
Strong interpersonal skills
Menu design
Health standards
Guest feedback
Greeting guests
Customer service expertise
Cleaning and sanitation
Timeline
Cashier
Lowes Distribution Center
10.2025 - Current
Barista
Aquarius
11.2024 - Current
Host
Aquarius Casino Resort
Cna
Marquette County Medical Care Facility
High School Diploma -
Weyauwega Fremont High School