Heather Lange-Wilson
Seattle,WA
Summary
Knowledgeable SOC Analyst with solid background in cybersecurity operations. Proven track record in identifying and mitigating security incidents while enhancing overall system integrity. Demonstrated expertise in threat analysis and incident response, leveraging advanced analytical skills and effective communication.
Overview
18
18
years of professional experience
3
3
Certificate
Work History
END USER COMPUTE ANALYST
MULTICARE
Seattle, WA
01.2020 - Current
- Improved vulnerability remediation by 90% through strategic software deployments, enforcement of HIPAA-compliant data wiping standards (DoD 5220.22-M), BitLocker encryption management, account provisioning in S2 and Active Directory, and task automation using PowerShell.
- Led successful VPN transition project, implementing multi-factor authentication to enhance security and ensure seamless user access.
- Strengthening data protection and compliance by gathering security requirements across business units.
- Developed a strategic roadmap for network drive mapping and application deployment, improving data access and management.
- Ensured seamless launch and enhanced workstation security by conducting policy testing and issue resolution.
- Freed up 20.98 TB of server storage and increased backup processing speed by 20% by reengineering Unitrends file management.
- Achieved 100% HIPAA compliance for sensitive data, enhanced system performance, reduced manual oversight, and strengthened audit readiness by collaborating with vendors to optimize retention policies.
- Improved access control and reduced security risks by auditing Active Directory and King County system access to identify users who no longer required access due to role changes or agency departure, ensuring compliance with organizational policies.
TECHNICAL SUPPORT SPECIALIST
NAVOS [ACQUIRED BY MULTICARE]
Seattle, WA
01.2016 - 01.2020
- Enabled secure collaboration and access control for over 100 clinical and administrative users by delivering technical support for healthcare operations through effective management of file sharing and group permissions.
- Ensured HIPAA compliance and secure access to patient data by configuring and maintaining user accounts in Active Directory, ProviderOne, and the S2 Badging System.
- Supported care coordination and billing accuracy by generating patient benefit reports through secure data access and reporting tools.
- Maintained strict data protection protocols by encrypting and securely distributing sensitive health records via DVD, ensuring compliance with HIPAA standards.
- Improved response times and operational efficiency by administering Zendesk across four healthcare brands, resolving over 150 support tickets monthly and ensuring consistent service delivery.
- Safeguarded sensitive healthcare data and improved system reliability by replacing unsupported legacy services with HIPAA-compliant cloud solutions.
- Reduced risk exposure and enhanced data protection by migrating over 500 GB of sensitive healthcare data to secure, HIPAA-compliant platforms.
- Achieved a 30% improvement in system uptime and ensured full compliance with healthcare data regulations by implementing secure infrastructure upgrades and data governance practices.
- Reduced manual intervention by 40% and mitigated unauthorized access risks by collaborating with external agencies to automate access deprovisioning for employee separations.
- Enhanced operational security and ensured regulatory compliance by streamlining identity and access management (IAM) processes across healthcare systems.
TECHNICAL SUPPORT SPECIALIST
VANDERHOWEN AND ASSOCIATES
Seattle, WA
01.2015 - 01.2016
- Improved data accuracy and ensured compliance with King County healthcare reporting standards by partnering with clinical teams to identify and correct rejected patient data submissions.
- Enhanced submission success rate by 25%, reducing reprocessing time and strengthening data integrity across patient records through targeted data validation and correction efforts.
- Improved access to essential healthcare services and reduced processing delays by 30% by diagnosing and resolving patient benefit data errors, ensuring timely and accurate data handling.
- Strengthened data accuracy and regulatory compliance, contributing to more efficient care delivery and reduced administrative overhead through improved data governance and validation practices.
- Increased user satisfaction and reduced system downtime by 35% by providing remote and on-site technical support across multiple campuses, ensuring timely resolution of IT issues and consistent service delivery.
- Improved operational continuity and end-user productivity by delivering timely issue resolution and proactive troubleshooting across healthcare IT systems.
PC TECHNICIAN
JACOBS
Bellevue, WA
01.2008 - 01.2015
- Accelerated workstation readiness and minimized disruption to end-user operations by imaging, installing software, and deploying 50 computers within 3 days using Altiris Deployment Services.
- Improved IT service delivery timelines by demonstrating efficiency in large-scale hardware rollouts, ensuring rapid deployment and minimal disruption to operations.
- Increased user productivity by 20% and improved satisfaction across departments by customizing workstation setups based on role-specific needs, ensuring optimal performance and usability.
- Minimized setup-related support requests by delivering tailored configurations that supported diverse workflows.
- Strengthening client relationships through clear, consistent communication and proactive follow-up on technical issues.
- Contributed to long-term client engagement and reduced repeat support requests by fostering trust and reliability across support interactions.
- Supported annual budget planning for computer replacements by maintaining an access database tracking warranty expiration dates.
Education
M.S. - Cybersecurity & Info Assurance
Western Governors University
Salt Lake City, UT01.2021
B.S. - Information Security
ITT Technical Institute
Seattle, WA01.2008
A.S. - Computer Network Systems
ITT Technical Institute
Seattle, WA01.2006
Diploma - undefined
Mount St. Mary Catholic High School
Oklahoma City, OK01.1996
Timeline
END USER COMPUTE ANALYST
MULTICARE
01.2020 - Current
TECHNICAL SUPPORT SPECIALIST
NAVOS [ACQUIRED BY MULTICARE]
01.2016 - 01.2020
TECHNICAL SUPPORT SPECIALIST
VANDERHOWEN AND ASSOCIATES
01.2015 - 01.2016
PC TECHNICIAN
JACOBS
01.2008 - 01.2015
B.S. - Information Security
ITT Technical Institute
A.S. - Computer Network Systems
ITT Technical Institute
Diploma - undefined
Mount St. Mary Catholic High School
M.S. - Cybersecurity & Info Assurance
Western Governors University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
- Endpoint security
- Incident response
- Identity management
- Wireshark usage
- Operating system security
- Access control
- Security awareness training
- Security policies
- PowerShell scripting
- Encryption techniques
- Compliance standards
- Physical security
- Mobile security
- Malware analysis
- Security analysis
- Network security
- Data encryption
- Risk assessment
- Disaster recovery
- Attention to detail
- Security protocols
- Data analysis
- Incident response management
- Problem-solving
- Risk management
- Patch management
- Business continuity
- Software deployment
- Security monitoring
- Cryptography knowledge
- Cybersecurity frameworks
- Developing security plans
- Information protection
- Data security
- Procedure documentation
- Teamwork
Certification
- NSLS (Seattle, WA) Executive Leadership Credit 302 (2025)
- NSLS (Seattle, WA) Executive Leadership Certification 301 (2025)
- NSLS (Seattle, WA) Foundations of Leadership Credit (2025)
- NSLS (Seattle, WA) Advanced Leadership 2 Credit (2025)
- NSLS (Seattle, WA) Advanced Leadership 1 Credit (2025)
- NSLS (Seattle, WA) Foundations of Leadership Certificate (2024)
- NSLS (Seattle, WA) Orientation and Leadership Training Certificate (2024)
- ISC2 (Seattle, WA) Responding to a Breach Certificate (2024)
- ISC2 (Seattle, WA) Cryptography Certificate (2024)
- ISC2 (Seattle, WA) Crowdsourced Security Certificate (2024)
- ISC2 (Seattle, WA) Malware Analysis Certificate (2024)
- ISC2 (Seattle, WA) Exam Development Volunteer (2023)
- ISC2 (Seattle, WA) Certified in Cybersecurity (2022)
- EC Council (Seattle, WA) Certified Ethical Hacker (2021)
- CompTIA (Seattle, WA) Security+ (2017)
Honors
The National Society of Leadership and Success (Seattle, WA) Member (2024), Order of the Sword & Shield Honor Society (Seattle, WA) Member (2021)
More Heather
- Travel: Visited 42 of 50 States, 2 other countries
- Kids: 2 Stepdaughters, 5 Grandkids
- Favorite Authors: Patricia Cornwell, Anne Rule
- Proud Parent: 2 German Shepherds 1 Chihuahua
- Two Truths and a Lie: 1) I have swum with dolphins twice 2) I love reading 3) I performed CPR on Bill Paxton