Heather Lanham
Crestview Hills ,KY
Summary
Proven Financial Representative at Bright Future Pediatrics, PSC, excelling in relationship building and data organization. Enhanced patient billing accuracy through meticulous record analysis and effective communication. Adept at leveraging electronic health record systems to streamline processes, demonstrating a friendly, positive attitude and strong administrative support skills.
Overview
20
20
years of professional experience
Work History
Financial Representative
Bright Future Pediatrics, PSC
01.2006 - Current
- Assisted in managing patient financial accounts and billing inquiries.
- Provided support for insurance verification and eligibility checks.
- Developed proficiency in electronic health record systems for accurate data entry.
- Streamlined appointment scheduling processes to enhance patient flow efficiency.
- Collaborated with team members to ensure compliance with financial policies and procedures.
- Developed strong relationships with clients through consistent communication and excellent service.
- Maintained accurate records of all client interactions, ensuring seamless continuity of service across multiple touchpoints.
- Resolved discrepancies in billing statements through detailed analysis of records.
Education
Psychology
Northern Kentucky University
Newport, KY12.2027
Skills
- Relationship building
- Excellent communication
- Administrative support
- Computer proficiency
- Meticulous attention to detail
- Dedicated team player
- Data organization
- Friendly, positive attitude
Timeline
Financial Representative
Bright Future Pediatrics, PSC
01.2006 - Current
Psychology
Northern Kentucky University