Heather Lankford
Richardson,TX
Summary
Accomplished Head Lifeguard at City of Richardson with a strong track record in pool management and team leadership. Expertise in maintaining safety standards and operational excellence, complemented by skills in problem-solving and customer service. Background in child care includes extensive babysitting and camp counseling experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Lifeguard/Manager
City of Richardson
Richardson, US
04.2023 - 08.2025
- Supervised and managed a team of 15-30 lifeguards, ensuring safe pool operations and smooth daily facility management
- Developed and Conducted weekly training sessions to maintain lifeguard readiness, safety compliance, and emergency response skills
- Monitored and maintained proper pool chemical levels to ensure water safety and regulatory compliance
- Maintained cleanliness and organization of the pool facility, including pool water, deck areas, and surrounding grounds
- Created and managed weekly staff schedules to ensure appropriate coverage and efficient team operations
- Diagnosed and resolved pump malfunctions and water chemistry issues to maintain a safe environment
- Handled patron issues and conflict resolution while maintaining professionalism and ensuring a positive guest experience
- Contributed in weekly City of Richardson Aquatics management meetings to collaborate on operational improvements and address issues across five city pool facilities
Barista
Dutch Bros Coffee
Richardson, US
06.2022 - 05.2023
- Prepared beverage orders accurately and efficiently in a fast-paced environment
- Took customer orders and processed transactions while providing friendly and attentive service
- Maintained cleanliness and organization of the shop, including workstations and customer areas
- Restocked inventory and supplies to ensure smooth daily operations
- Interacted with customers to provide a positive experience and address questions or concerns
Assistant Pool Manager
City Of Richardson
Richardson, TX
05.2022 - 08.2022
- Worked as a full time Assistant Manager for one summer before being promoted to Head Manager
Lifeguard (Seasonal)
City of Richardson
Richardson, US
05.2021 - 08.2021
- Worked as a full time lifeguard for one summer before being promoted to Assistant Pool Manager
Education
Undergraduate - Exercise Science
University of Arkansas
Fayetteville, AR05-2027
Bachelor of Science - Kinesiology
Blinn College
BryanBachelor of Science - Human Development And Family Sciences
Texas A&M University
College Station, TXSkills
- Pool maintenance and management
- Childcare and experience with children
- Customer service and support
- Cleaning and sanitation skills
- Leadership and team coordination
- Communication skills
- Problem resolution
- Team management
Certification
• Lifeguarding with CPR/AED For Professional Rescuers, First Aid, and Administering Emergency Oxygen, 06/01/21, 06/30/23, 12/30/2024 Renewed with a 7 hour training once expired.
Affiliations
Kids Camp Counselor, First Baptist Church - Richardson, TX (2017-2022)
Timeline
Head Lifeguard/Manager
City of Richardson
04.2023 - 08.2025
Barista
Dutch Bros Coffee
06.2022 - 05.2023
Assistant Pool Manager
City Of Richardson
05.2022 - 08.2022
Lifeguard (Seasonal)
City of Richardson
05.2021 - 08.2021
Undergraduate - Exercise Science
University of Arkansas
Bachelor of Science - Kinesiology
Blinn College
Bachelor of Science - Human Development And Family Sciences
Texas A&M University