Heather La Palme

After reviewing underwriting approval of commercial loans, prepared complete loan documentation packages utilizing the LaserPro software system, while applying knowledge of lending concepts, techniques, and principles.

Maintained accurate records of loan accounts.

Provided operational assistance/support to others within the organization, critical to close and service commercial loans.

Supported company objectives to meet strategic goals set by organizational leaders.

Provided excellent customer service, as well as administrative, operational, and technical support to all internal and external stakeholders, including colleagues, credit unions, title agents, attorneys, and borrowers.

Verify pre and post-close documents for accuracy, and maintained lowest error rate on documentation team.

Coordinated all activities necessary to the loan closing process with insurance companies, title officers, agents, credit union personnel.

Arranged closing with internal and external stakeholders, so that timelines could be met to support organizational objectives.

• Assisted Wealth Management personnel and others in serving the bank's Trust clients.
• Created and maintained customer account profiles.
• Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
• Executed customer transactions, including deposits, withdrawals, money orders and checks.
• Maintained friendly and professional customer interactions.

• Worked with business loan officers and other support staff to obtain due diligence required to document and thereafter close loans. 
• Prepared commercial loan documentation for new loans, modifications and renewals. 
• Organized loan files and prepared loan documents for closing according to rapid and demanding schedule.
• Coordinated with commercial loan officers and other business development team members to prepare for loan closing in timely manner.
• Request and track documentation orders with Title Officers, attorneys and clients to meet the needs of the loan documentation process.
• Assist commercial loan officers and credit analyst to clear pre-funding requirements necessary to close commercial business loans.
• Facilitate loan funding.
• Perform other related activities as assigned according to department needs.

• Prepared loan files for Commercial Loan closings and verified that the loan has met the compliance standards and other requirements of the loan approval.
• Prepared all due diligence required depending on the collateral by ordering and placing the proper collateral placement with Title Agents, attorney's and other clientele to delivery timely loan closings.
• Prepared all new loans, renewals, extensions, SBA express and construction loans. 
• Assisted with the loan funding with internal departments and Title Agencies.  

• Assisted bank Private Client Group customers, management and others with loans, money transfers, and other transactions.
• Answered complex inquires for Private Client Group customers concerning accounts.
• Opened and maintained customer accounts.
• Performed loan documentation and safekeeping duties for Private Client Group customers. 

• Worked with commercial loan development officers, borrowers and credit analysts to obtain due diligence required to document and thereafter expedite successful loan closings.
• Organized files and worked with bank and client attorneys, title officers, and others to ensure compliance with loan underwriting standards on new, renewed and modified commercial loans.
• Coordinated final preparation of commercial loan documents and carried out safekeeping of loan documentation using the bank's record retention policies and systems.