Heather Larimore
Centerburg,Ohio
Summary
Experienced account manager with a background in policy administration, account servicing, and claims management. Skilled in carrier guidelines, renewal processing, and resolving client issues quickly to support retention and strong customer relationships.
Overview
9
9
years of professional experience
Work History
Account Manager
Kahrl and Company Insurance
Mount Vernon, Ohio
09.2024 - 08.2026
- Managed personal insurance accounts for Kahrl and Company clients, ensuring client satisfaction and retention.
- Answered coverage updates and billing questions for clients by phone and email.
- Acted as the primary contact for client concerns, facilitating effective communication and support.
- Supported account retention efforts through responsive service and policy review.
- Resolved customer complaints promptly, enhancing client relationships and service quality.
- Processed policy changes, endorsements, and renewal documents in line with carrier guidelines.
- Monitored claims progress and followed up with adjusters and insured clients.
- Reviewed policy details for accuracy, compliance, and client service needs.
Customer Service Representative
State Farm Forman Insurance
Sunbury, Ohio
06.2020 - 02.2024
- Assisted State Farm policyholders with billing, claims, and coverage questions
- Answered incoming calls and routed customer concerns to proper departments
- Updated customer records and maintained confidential agency documentation
- Coordinated claims follow-up with adjusters and agency team members
- Scheduled appointments and managed daily office communication for Forman Insurance
- Resolved customer issues using professional service and active listening
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Sales Associate
Under Armour
Sunbury, Ohio
05.2017 - 03.2020
- Assisted customers with product selection on the Under Armour sales floor.
- Processed purchases using point-of-sale systems and cash handling procedures.
- Replenished merchandise from stockroom and maintained organized product displays.
- Supported fitting room service and resolved customer questions promptly.
- Promoted Under Armour apparel features and current store promotions.
- Collaborated with team members to maintain smooth daily store operations.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Education
Associate of Applied Science - Criminal Justice
Columbus State Community College
Columbus, OH09-2018
Skills
- Renewal processing
- Claims management
- Policy review
- Renewal processing
- Insurance regulations
- Customer relationship management
- Policy review
Timeline
Account Manager
Kahrl and Company Insurance
09.2024 - 08.2026
Customer Service Representative
State Farm Forman Insurance
06.2020 - 02.2024
Sales Associate
Under Armour
05.2017 - 03.2020
Associate of Applied Science - Criminal Justice
Columbus State Community College