Heather Larissa Towle
Henderson,NV
Work Preference
Summary
Highly experienced hospitality professional with over a decade of expertise in beverage service and bartending across diverse venues, including hotels, casinos, and bars. Proven ability to deliver exceptional guest experiences through extensive knowledge of food and beverage offerings, meticulous attention to detail in maintaining service areas, and efficient transaction management. Adept at fostering a welcoming atmosphere and ensuring guest satisfaction to drive repeat business. Possesses a strong foundation in business management principles.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Beverage Server
Palms Hotel and Casino
Las Vegas
09.2022 - Current
- Welcomed guests promptly, showcasing in-depth knowledge of drinks and garnishments.
- Maintained a clean and organized floor area throughout the shift.
- Delivered exceptional five-star service by exceeding guest expectations through attentive and personalized care.
Bartender
Wahoos Bar & Grill
Henderson
08.2019 - 09.2022
- Engaged with guests promptly, demonstrating extensive knowledge of food and beverage offerings.
- Exuded an upbeat personality while providing comprehensive five-star service.
- Ensured a clean and fully stocked bar area throughout the night, consistently transcending typical service standards.
Bartender
Wildfire Casino
Henderson
07.2015 - 08.2019
- Engaged guests with a welcoming smile and detailed knowledge of exotic drinks and culinary pairings.
- Maintained bar standards by systematically cleaning and stocking throughout each shift.
- Managed bar operations with a cash bank of $4,000, ensuring accuracy in transactions.
- Supported cocktail waitresses by preparing drinks efficiently as required.
- Provided prompt and friendly service to foster guest loyalty and satisfaction.
Bartender
Sierra Gold
Las Vegas
02.2014 - 07.2015
- Cultivated strong relationships with guests in a local establishment, creating a familial atmosphere while enhancing work enjoyment.
- Ensured all guests received five-star service, striving to make their visits unforgettable.
- Maintained cleanliness and organization of the bar area to facilitate seamless service throughout shifts.
Pool Cocktail Server
FLAMINGO LAS VEGAS
Las Vegas
01.2012 - 12.2014
- Exhibited punctuality and a positive attitude upon arrival, crucial for delivering exceptional service to guests.
- Greeted guests warmly, efficiently took drink and food orders, and ensured timely delivery.
- Sustained an immaculate area by consistently cleaning after each service round.
- Leveraged extensive knowledge of drinks and garnishments to enhance guest assistance and experience.
Beverage Server
THE ORLEANS
Las Vegas
10.2002 - 01.2012
- Greeted guests with a welcoming demeanor and a contagious smile, making them feel valued.
- Utilized knowledge of drinks and garnishments to provide tailored service to guests.
- Maintained pristine area cleanliness throughout shifts, contributing to a welcoming environment and encouraging repeat visits.
- Executed cleaning and stocking tasks effectively as needed in support of operations.
Education
Bachelor's degree - Business Management
UNLV
Las Vegas05.2003
College Degree - Business Marketing
UNLV
Las Vegas05.2001
HIGH SCHOOL DIPLOMA - General Studies
Basic High School
Henderson05.1997
High School Diploma - undefined
Basic High School
Henderson05.1997
Skills
Machining
Cash handling
Door-to-door
Cooking
Cocktail experience
Food service management
Computer operation
Pricing
Restaurant management
Aloha POS
Coffee experience
Order taking
Sanitation
Employee orientation
Kitchen management
Retail math
Management
Venue customer assistance
Food safety
Resort
Hospitality
Fundraiser event planning
Culinary experience
Upselling
Hotel experience
Microsoft Word
POS
Supervising experience
Micros POS
Cash management
Food handling
Customer service
Sales transaction processing
Catering
Machine tech
Fine dining experience
Microsoft Excel
Organizational skills
Food industry
Social media platforms
Spirits experience
Kitchen experience
Serving
Event planning
Beverage preparation
Store opening/closing procedures
Training & development
Restaurant experience
Labor cost analysis
Food Safety (10 years)
Mixology
Bartender experience
Casino and gaming machine operation
Cash register
Leadership development
Computer skills
Bussing
Food preparation
Computer literacy
Cleaning
Bar ingredient mixing
Microsoft Office
Order entry
Word processing
Event brand integration
Wine knowledge
Beer knowledge
Inventory management
Basic math
Social media management
Clean workspace maintenance
Merchandising
Bar
Microsoft Outlook
Director experience
Math
Events management
Administrative experience
Solution selling approach
Food service cashier experience
Bar supply restocking
POS systems
Banquet experience
OSHA
Team development
Marketing
Retail sales
Customer relationship building
Management (7 years)
Customer communication
Food service inventory management
Sales
Host/hostess experience
Processing cash transactions
Guest relations
Guest services
Payroll management
Bartending
Casino
Food and beverage industry expertise
Bar cleaning
Analysis skills
Marketing (10 years)
Porter experience
Presentation skills
Inventory control
Negotiation
Employee relationship building
Business management
Team management
Performance reviews
Leadership
Teamwork
Certification
- TABC Certification
- Food Handler Certification
LANGUAGES
English - Expert
Timeline
Beverage Server
Palms Hotel and Casino
09.2022 - Current
Bartender
Wahoos Bar & Grill
08.2019 - 09.2022
Bartender
Wildfire Casino
07.2015 - 08.2019
Bartender
Sierra Gold
02.2014 - 07.2015
Pool Cocktail Server
FLAMINGO LAS VEGAS
01.2012 - 12.2014
Beverage Server
THE ORLEANS
10.2002 - 01.2012
Bachelor's degree - Business Management
UNLV
College Degree - Business Marketing
UNLV
HIGH SCHOOL DIPLOMA - General Studies
Basic High School
High School Diploma - undefined
Basic High School