Heather Laughlin
Lakewood,California
Summary
Reliable and organized student with excellent customer service skills. Clean driving record and acute spatial awareness. Competent in money handling and cash register operations. Is ready to learn in new environments and looks forward to working in teams in order to gain new experiences.
Overview
7
7
years of professional experience
Work History
Parking Attendant
University Of California Irvine
Irvine, CA
06.2019 - Current
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Ensured accurate money handling
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Server
University Of California Irvine
Irvine, CA
09.2018 - 06.2019
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Greeted and maintained relationships with regular customers.
Barista
Movita Juice Bar
Long Beach, CA
01.2019 - 05.2019
- Maintained supply levels in counter and customer areas to meet typical demands.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every hour .
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every [Timeframe] .
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Complied with standards for merchandising, stocking and storing product.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Science - Computer Game Science
University of California, Irvine
Irvine, CA06.2022
Skills
- Coding experience in Python and MIPS
- Time management
- Money Handling
- Dispatching and answering calls
- Project Management
Timeline
Parking Attendant
University Of California Irvine
06.2019 - Current
Barista
Movita Juice Bar
01.2019 - 05.2019
Server
University Of California Irvine
09.2018 - 06.2019
Bachelor of Science - Computer Game Science
University of California, Irvine
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