HEATHER LAURO
Sarasota
Summary
Compassionate and results-driven professional with a track record of implementing effective behavior change strategies and employee wellness programs. Capable of driving engagement and fostering positive workplace environments through strong communication and problem-solving abilities. Achieved significant improvements in client outcomes through detailed assessments and goal-oriented planning. Experienced in promoting benefits and providing training among diverse employee populations.
Overview
21
21
years of professional experience
Work History
Health Coach (Remote)
Marquee Health
Chicago
03.2023 - 12.2025
- Deliver remote one-on-one coaching programs, assessing client needs and developing SMART goals.
- Implement behavior change strategies and track progress with accountability measures.
- Provide resources to support effective behavior change.
- Contribute to health promotion initiatives through webinars, marketing, outreach, and corporate competitions.
- Communicate effectively with diverse client populations.
- Developed effective goals and change strategies in collaboration with clients.
- Facilitated educational webinars and virtual coaching sessions.
- Assisted in creating health promotion marketing materials and app-based challenges.
Health Coach/Owner
Goodlife Wellness Hawaii
Honolulu
12.2021 - 03.2023
- Facilitate prevention and management of chronic diseases using Lifestyle Medicine principles.
- Assess client needs and collaborate on SMART goals, ensuring consistent accountability in behavior change.
- Conduct fitness assessments, implement exercise programs, and provide nutritional consulting and stress management support.
- Spearhead individual and group wellness education sessions, engaging with local employers to enhance onsite wellness initiatives.
- Oversee daily operations and develop procedures for private practice.
Worksite Wellness Consultant
Hawaii Medical Service Association (HMSA)
Honolulu
05.2019 - 12.2021
- As a licensed health and life insurance producer, collaborate with Account Management and Sales Teams to deliver tailored wellness solutions and initiatives to employer groups by identifying client needs.
- Provide reporting on effectiveness and engagement to employer groups.
- Support onsite Open Enrollment events and assist employer human resource representatives in providing benefit information to employees.
- Create and present live/virtual health education classes for community and employer groups.
- Designed wellness programs and marketing campaigns leading to improved member engagement, increasing overall well-being, and reducing stress-related absenteeism.
- Built strong rapport with diverse clientele, successfully navigating sensitive conversations, and identifying root causes of challenges.
- Designed & facilitated group training sessions on habit formation, fostering positive relationships, and stress management.
Wellness Coach Supervisor
Premise Health/ Goodyear Tire and Rubber Co.
Akron
02.2013 - 01.2019
- Develop and support initiatives for Goodyear associates, enhancing health and employee engagement.
- Engage in recruitment and oversight of on-site Wellness Coordinator.
- Provide onboard training and conducting performance review cycle of direct report.
- Facilitate group coaching sessions.
- Manage daily operations of two Fitness Centers and support workplace safety improvements.
- Assist clinical staff with patient care, EMR, Workers’ Compensation, and health screening events.
- Successfully implemented programs to improve associate engagement and health metrics.
- Spearheaded development and promotion of wellness initiatives across national teams.
- Orchestrated daily operations of Fitness Centers, ensuring seamless service delivery.
- Collaborated with EHS leadership to enhance workplace safety protocols and training.
Chiropractic Assistant
Fairlawn Family Chiropractic Center
Fairlawn
09.2004 - 01.2013
- Streamlined patient intake processes to enhance efficiency.
- Maintained accurate records for compliance with insurance requirements and Workers’ Compensation.
- Supported physicians in developing treatment plans, applying passive therapy modalities, prescribing exercises, and providing wellness education, improving patient outcomes.
Education
Bachelors of Science - Exercise Physiology
Kent State University
Kent, OH05.2003
Skills
- Goal Setting & Performance Evaluation
- Employee Engagement
- Employee Training & Development
- Effective Active Listening & Communication
- Behavior Change
- Wellness Policy Development
- Benefits programs
- Conflict Resolution
- Motivation & Coaching
- Data Analysis (Metrics)
- Microsoft Office Suite (Excel, Word, PowerPoint)
Timeline
Health Coach (Remote)
Marquee Health
03.2023 - 12.2025
Health Coach/Owner
Goodlife Wellness Hawaii
12.2021 - 03.2023
Worksite Wellness Consultant
Hawaii Medical Service Association (HMSA)
05.2019 - 12.2021
Wellness Coach Supervisor
Premise Health/ Goodyear Tire and Rubber Co.
02.2013 - 01.2019
Chiropractic Assistant
Fairlawn Family Chiropractic Center
09.2004 - 01.2013
Bachelors of Science - Exercise Physiology
Kent State University