Heather Lawrence
Powder Springs
Summary
An experienced, ambitious, and results-oriented Team Lead Supervisor with expertise in team building , process improvement , and training delivery. I am a highly driven and hardworking professional who gets the job done right with excellent communication and negotiation skills.
Overview
20
20
years of professional experience
Work History
Executive Director
Sullivan House
08.2024 - 03.2025
- Forge strong relationships with families and residents, providing regular updates on residents conditions, medications, and overall well being.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Drove significant growth in volunteer engagement by implementing targeted recruitment campaigns.
- Responsible for making hiring decisions as well as terminating staff members when necessary
- Coordinated and implemented all move-in and move-out processes for residents, ensuring smooth transitions and timely completion.
- Scheduled staff according to desired ratios, ensuring appropriate staffing levels to meet operational needs and maintain high service standards.
- Founded performance- and merit-based evaluation system to assess staff performance.
Team Lead Supervisor
Atlanta Gastroenterology Associates LLC
08.2021 - 08.2024
- Managed and monitored team workloads to ensure quality and timely completion of tasks
- Ensured compliance with company policies and procedures
- Facilitated weekly team meetings to review progress and discuss upcoming tasks
- Developed and maintained strong relationships with external vendors and suppliers
- Assisted in the training, and development of new team members
- Ensured team members had the necessary resources to complete tasks efficiently and effectively
- Maintained staff schedules
- Coordinated hospital and endo schedules
- Marketing
Owner/Operator
Tabitha's Retreat
01.2018 - 01.2021
- Ensured compliance with safety regulations
- Developed and implemented safety policies and procedures
- Managed payroll and benefit programs
- Established and maintained financial records
- Developed and implemented marketing strategies
- Developed and implemented operational policies and procedures
- Assured medication accuracy
- Medication and Proxy Training
- Staff scheduling, time keeping and payroll
- Organized Volunteers
- Organized Activities for residents
- Maintained resident and staff files
- Continuing education
- Managed Hospice and Home Heath Care
Activities Director
Arbor Terrace Assisted Living
01.2017 - 01.2018
- Coordinated special events, trips, and outings for residents
- Trained and supervised staff in the implementation of activities programs
- Developed and maintained relationships with volunteers
- Developed and implemented strategies for engaging residents in activities programs
- Developed and implemented a comprehensive program of activities for residents in assisted living, memory care, and independent living communities
- Developed partnerships with local businesses, organizations, and individuals to provide meaningful experiences for residents
- Developed and implemented strategies for managing resident behavior
- Coordinated volunteer programs for residents
- Created and implemented innovative activities to improve the quality of life of residents
- Organized and led monthly outings to local attractions, promoting community involvement and resident satisfaction
Team Lead Supervisor
WellStar Health System Inc
01.2005 - 01.2017
- Collaborated with upper management to streamline processes and improve overall efficiency
- Assisted in the development and implementation of new processes and procedures
- Ensured compliance with company policies and procedures
- Facilitated weekly team meetings to review progress and discuss upcoming tasks
- Assisted in the recruitment, training, and development of new team members
- Assured proper medication counts and accuracy
- Medications and proxy training
- Management of staff schedules and Kronos times for payroll
- Maintained resident and staff files
- Kept all licensing for staff up to date
- Filed Veterans benefits and Long term care Insurance
- Marketing and Leasing
- Assessing new residents and assuring smooth move in process
- Coordinating transportation, doctors visit and outings
Education
Gerontology -
Kennesaw State University
Kennesaw, GA01.2013
CNA/PCT -
Medix College
Smyrna, GA01.2003
Dental Assisting -
Phillips community college of the University of Louisville
Louisville, KY01.1992
High School Diploma -
Valparaiso high school
Valparaiso, IN01.1990
Skills
- Team Building
- Process Improvement
- Training Delivery
- Interpersonal Skills
- Communication
- Compliance Monitoring
- Coaching
Timeline
Executive Director
Sullivan House
08.2024 - 03.2025
Team Lead Supervisor
Atlanta Gastroenterology Associates LLC
08.2021 - 08.2024
Owner/Operator
Tabitha's Retreat
01.2018 - 01.2021
Activities Director
Arbor Terrace Assisted Living
01.2017 - 01.2018
Team Lead Supervisor
WellStar Health System Inc
01.2005 - 01.2017
CNA/PCT -
Medix College
Dental Assisting -
Phillips community college of the University of Louisville
High School Diploma -
Valparaiso high school
Gerontology -
Kennesaw State University
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