Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Lawrence

Union City,IN

Summary

Medical Office Assistant supporting front-desk flow and patient intake in primary care settings. Supports 25 patients per shift. Enters patient data into computer systems, manages phone calls, messages, and email follow-up, and keeps medical records organized for easy access. Helps patients move smoothly into waiting rooms while maintaining accurate, timely administrative support.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Certified Nursing Assistant

Heritage Assisted Living
01.2023 - 01.2024
  • Supported 50 residents served daily with bathing, dressing, grooming, and restroom assistance.
  • Assisted residents with activities of daily living, including hygiene support and mobility assistance.
  • Maintained clean resident rooms and common areas to support a safe, comfortable living environment.
  • Provided physical support during daily activities while monitoring resident comfort and safety.
  • Communicated resident needs clearly to staff and supported respectful, patient-centered interactions.
  • Documented care tasks and shift handoff notes in line with HIPAA expectations and EHR documentation practices.

Medical Office Assistant

Doctor Watkins Family Practice
01.2022 - 01.2023
  • Support 25 patients per shift with rooming, waiting-room assistance, and basic mobility support.
  • Enter patient and healthcare information into computer systems with clear, organized documentation.
  • Answer phone calls, take messages, and reply to emails to keep patient communication timely.
  • Keep medical records organized and aligned with HIPAA compliance requirements.
  • Assist patients into waiting rooms and provide safe, attentive support during visits.
  • Support hygiene, feeding, and daily care tasks as needed in a family practice setting.

Education

Bachelor of Science - Public Health

Ball State University
Muncie, In

Associate of Applied Science - Healthcare Specialist

Ivy Tech Community College of Indiana
Richmond
12-2026

High School Diploma - undefined

Union City Community High School
Union City
01-2023

Skills

  • Patient vital signs monitoring
  • Activities of daily living assistance
  • Patient mobility assistance
  • Nutrition and feeding assistance
  • Personal hygiene support
  • HIPAA compliance
  • EHR documentation
  • Patient communication
  • Safety monitoring
  • Shift handoff reporting

Certification

Certified Nursing Assistant

Timeline

Certified Nursing Assistant

Heritage Assisted Living
01.2023 - 01.2024

Medical Office Assistant

Doctor Watkins Family Practice
01.2022 - 01.2023

High School Diploma - undefined

Union City Community High School

Bachelor of Science - Public Health

Ball State University

Associate of Applied Science - Healthcare Specialist

Ivy Tech Community College of Indiana