Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

Heather Lawson

Cape Canaveral,FL

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Verano/Müv
02.2021 - Current
  • Oversee daily operations of a medical facility, ensuring compliance with Florida's Department of Public Health and Müv standards
  • Support staff through effective training, scheduling, and policy updates, fostering a healthy work environment
  • Manage all operational aspects, including security, cash handling, inventory control, patient records, loss prevention, and facility compliance
  • Cultivate a high-performing team through coaching and development initiatives.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Store Manager

Bealls Outlet
07.2019 - 02.2021
  • Led recruitment, training, and performance management for store staff, enhancing team efficiency and morale
  • Directed daily operations, addressing employee issues, and ensuring positive customer experience
  • Implemented strategic plans to achieve sales targets and improve store performance.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Store Manager

Pride Stores
06.2015 - 07.2019
  • Supervised store operations, including inventory management, ordering, and financial reporting
  • Developed and executed strategies to enhance productivity and operational efficiency
  • Fostered a culture of continuous improvement within the management team, driving long-term success.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Assistant Manager

Pride Stores
12.2013 - 06.2015
  • Assisted the store manager with daily operations, team management, and customer service excellence
  • Played a key role in shift leadership, ensuring smooth operational flow.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.

Store Manager

Pioneer Valley
03.2009 - 12.2013
  • Managed operations for a goodwill store, focusing on team development and financial viability
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Integrated rehabilitation services while delivering quality retail experiences.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.

Assistant Manager

Dunkin Donuts
04.2006 - 03.2009
  • Supported the store manager in achieving sales goals and maintaining food safety standards
  • Managed cash handling and customer service operations effectively.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Lab Technician

Coke Cola
02.2008 - 01.2009
  • Conducted laboratory analyses on raw materials and finished goods, ensuring product quality and integrity.
  • Maintained documentation on tests performed in lab.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Inspected laboratory equipment to maintain good working condition for optimal results.
  • Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
  • Identified areas for process improvement, implementing changes that increased overall lab performance.

Education

Associate's degree in Business -

Holyoke Community College
Springfield, MA
10.2012

GED -

Holyoke Community College
Holyoke, MA
11.2007

Skills

  • Proficient in Microsoft Word/Excel/Access
  • Customer Service (10 years)
  • Business Management (10 years)
  • Retail Management
  • Operations Management
  • Inventory Control
  • Sales Strategy
  • Team Building & Training
  • Customer Service Excellence
  • Microsoft Excel & Office Suite
  • Cash Handling & Payroll Management
  • Conflict Resolution & Negotiation

Certification

Driver's License

Timeline

General Manager

Verano/Müv
02.2021 - Current

Store Manager

Bealls Outlet
07.2019 - 02.2021

Store Manager

Pride Stores
06.2015 - 07.2019

Assistant Manager

Pride Stores
12.2013 - 06.2015

Store Manager

Pioneer Valley
03.2009 - 12.2013

Lab Technician

Coke Cola
02.2008 - 01.2009

Assistant Manager

Dunkin Donuts
04.2006 - 03.2009

Associate's degree in Business -

Holyoke Community College

GED -

Holyoke Community College

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Heather Lawson