Heather L. Burkart
Des Moines,IA
Summary
Strategic and community-focused leader with over 15 years of experience in corporate operations, process management, event execution, and associate engagement. Proven ability to cultivate partnerships across nonprofit, civic, and business sectors. Adept at leading cross-functional teams, managing budgets, and driving initiatives that enhance workplace culture and community impact. I am passionate about creating meaningful connections between corporate values and community needs. Known for strong communication, relationship-building, and problem-solving abilities.
Overview
19
19
years of professional experience
Work History
Manager, Process Management – Work Environment Experience
Nationwide Insurance
Des Moines, USA
01.2022 - Current
- Lead a geographically dispersed team across 3 time zones, driving operational excellence and associate engagement.
- Lead the planning and execution of high-impact events (up to 400 attendees), tailored for executive leadership and board-level stakeholders, to strengthen cross-sector partnerships and internal engagement.
- Coordinated with enterprise and nonprofit partners to support community engagement events and volunteer initiatives.
- Develop and implement policies that enhance workplace culture and productivity.
- Manage vendor relationships and ensure timely delivery of services aligned with corporate standards.
- Monitor and manage budgets, ensuring fiscal responsibility and strategic forecasting.
- Facilitate training and development sessions to promote associate growth and team cohesion.
- Support cross-functional initiatives that align with corporate citizenship goals, including space utilization and community-focused programming.
Supervisor II & III – Corporate Real Estate, Support Services
Nationwide Insurance
Des Moines, USA
01.2012 - 01.2022
- Spearheaded process improvements post-staff reduction, optimizing workflows and resource allocation.
- Led team through remote transition during COVID-19, maintaining productivity and morale.
- Managed scheduling and logistics for large event spaces and coordinated with facilities/security teams.
- Built strong vendor and associate relationships to support trust and service excellence.
- Oversaw budget planning and forecasting, including 7-year projections.
- Championed associate development through coaching, feedback, and training programs.
- Supported community engagement through event coordination and volunteer initiatives.
Transitioning Youth Program Manager
Polk County
, USA
01.2015 - 01.2016
- Built partnerships with juvenile justice stakeholders and community organizations.
- Cultivated partnerships with government and nonprofit stakeholders to support vulnerable youth populations.
- Advocated for systemic improvements in youth services, aligning with broader community well-being goals.
- Advocated for youth transitioning out of foster care through court appearances and planning meetings.
- Recruited and trained volunteers, fostering a supportive environment for vulnerable populations.
Group Lead – Shared Services/Corporate Real Estate
Nationwide Insurance
Des Moines, USA
01.2011 - 01.2012
- Led team operations and training, ensuring alignment with corporate procedures.
- Managed maintenance workflows and budget adherence.
Total Loss Claims Adjuster / Claims Services Processor
Nationwide Insurance
Des Moines, USA
01.2007 - 01.2011
- Delivered exceptional customer service while managing claims and regulatory compliance.
- Processed complex claims and collaborated with internal teams to resolve issues.
Education
MBA - Leadership
William Penn University
Des Moines, IA12.2010
BA - Business
William Penn University
Des Moines, IA11.2007
Skills
- Strategic Partnership Development
- Community Engagement & Volunteerism
- Executive Engagement & Board Experience
- Event Planning & Execution
- Budgeting & Forecasting
- Team Leadership & Development
- Process Improvement
- Public Speaking & Advocacy
- Relationship Management
Websites
Community Service
- Iowa Donor Network, Public Speaker and Advocate, Representative at community events, Speak about the importance of organ donation
- CASA, Court Appointed Special Advocate, 01/01/12, 12/31/19, Represented children in court proceedings, collaborated with DHS, and provided detailed case reports.
Timeline
Manager, Process Management – Work Environment Experience
Nationwide Insurance
01.2022 - Current
Transitioning Youth Program Manager
Polk County
01.2015 - 01.2016
Supervisor II & III – Corporate Real Estate, Support Services
Nationwide Insurance
01.2012 - 01.2022
Group Lead – Shared Services/Corporate Real Estate
Nationwide Insurance
01.2011 - 01.2012
Total Loss Claims Adjuster / Claims Services Processor
Nationwide Insurance
01.2007 - 01.2011
MBA - Leadership
William Penn University
BA - Business
William Penn University
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