Heather Leach
Burlington,WA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Caregiver
Caregiver
01.2021 - 06.2022
- Housekeeping, meal prep, bathing, transportation, run errands, medications
Server
Nami Asian Bistro
07.2018 - 12.2018
- Prepare restaurant for lunch and dinner services, take orders and serve food to guests, operate till and credit card machine, provide excellent customer service, clean restaurant as needed, accuracy and efficiency
Reservationist
Bellair Airporter Shuttle
10.2016 - 06.2017
- Book over the phone shuttle reservations for customers using a computer program, call center, excellent phone etiquette, process internet reservations, open/close Bellingham office, run front desk at Bellingham office, provide excellent customer service, solve passenger issues with ease, accuracy and efficiency, attention to detail,
Sandwich Artisan
Port of Subs
07.2015 - 10.2016
- Make customers sandwiches, operate POS system, prep meat/cheese/vegetables, open/close store, provide excellent customer service
Caregiver
Self Employed
09.2015 - 05.2015
- Meal prep, housekeeping, take client to appointments
Lounge Server, Sub Host
Nooksack Northwood Casino
01.2014 - 08.2014
- Wait tables, bartend as needed, promote specials, bus tables, opening/closing duties, train new employees, host as needed
Kitchen/Front Counter
Burger King
04.2013 - 12.2013
- Take customers orders, use fryer, make customers orders, daily cleaning, provide excellent customer service, operate cash register, make customers orders, accuracy and efficiency
Education
GED -
Bellingham Technical College
Bellingham, WA07.2010
Skills
- Quick learner
- Problem solving
- Adaptability
- Time management
- Self-confidence
- Organized
- Detail oriented
- Communication
- Works well alone and with others
- Ability to work under pressure
- Excellent customer service
- Self starter
- Excellent phone etiquette
- Excellent server
- Respectful and compassionate
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Flexible schedule
- Verbal and written communication skills
- Compassionate communication
- Call center environment
- Call center background
- Call center customer service
- Call center transactions
- Active listening
- Critical thinking
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
References
- Carolyn Kennedy, Caregiving Client, (360) 224-2925
- Madison Fein, Port of Subs, Manager, (360) 671-0255
- Richard Fields, Lounge Server - Food and Beverage Supervisor, (360) 734-5101
Timeline
Caregiver
Caregiver
01.2021 - 06.2022
Server
Nami Asian Bistro
07.2018 - 12.2018
Reservationist
Bellair Airporter Shuttle
10.2016 - 06.2017
Caregiver
Self Employed
09.2015 - 05.2015
Sandwich Artisan
Port of Subs
07.2015 - 10.2016
Lounge Server, Sub Host
Nooksack Northwood Casino
01.2014 - 08.2014
Kitchen/Front Counter
Burger King
04.2013 - 12.2013
GED -
Bellingham Technical College
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