Heather Lear
BRODHEAD,KY
Summary
Dynamic EDDA with extensive experience at White House Clinics, adept in fostering patient comfort and safety while ensuring efficient clinic operations. Excelled in multitasking and critical thinking, significantly enhancing team productivity and patient satisfaction. Skilled in dental software and radiological imaging, complemented by a friendly and positive attitude.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
20
20
years of professional experience
Work History
EDDA Team Lead
Mount Vernon White House Clinics
Mount Vernon, KY
03.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
EDDA
White House Clinics
Mount Vernon
06.2017 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Scheduled and confirmed patient appointments.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Entered patient data into computer system, adhering to strict privacy laws and maintaining high level of accuracy.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Assisted in chair-side dental procedures by filling cavities and taking impressions.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Measured and recorded vital statistics by taking patients' blood pressure.
- Fostered a positive environment for patients by displaying empathy, professionalism, and genuine concern for their wellbeing.
- Ensured seamless transition between appointments by promptly preparing rooms for incoming patients after completing thorough sanitization procedures between visits.
- Enhanced patient comfort by providing thorough explanations of dental procedures and addressing concerns.
- Contributed to effective team communication, coordinating with front office staff regarding patient scheduling and insurance matters.
- Assisted in training new EDDA hires on office protocols, equipment usage, and best practices for chairside assistance.
EDDA
Hometown Dental
Richmond
01.2017 - 05.2017
EDDA
Precision Dental
Somerset, KY
06.2014 - 05.2015
EDDA
Dr. Earlene Green
Danville, KY
09.2013 - 06.2014
- Gained valuable hands-on experience with various dental specialties including periodontics.
Front Desk Receptionist
Dentistry For Children
Lexington, KY
05.2013 - 09.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
EDDA
Mary Oldfield
Berea, KY
02.2012 - 08.2012
EDDA
Premier Dental
London, KY
10.2011 - 02.2012
Utilities Clerk
KU
London, Somerset, Richmond, KY
10.2010 - 03.2011
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Collaborated with cross-functional teams to ensure seamless operations between departments contributing to overall business success.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Accurately sorted and filed official district correspondence, payment records and invoices.
- Answered phones, faxes and emails regarding official city utility services.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Data Entry Clerk
Source-Corp
Mount Vernon, KY
04.2008 - 10.2010
- Completed data entry tasks with accuracy and efficiency.
- Managed and organized documents for data entry tasks.
- Used computer software to store and retrieve data.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
Office Manager
Western Rockcastle Water Association
Mount Vernon, KY
05.2005 - 03.2008
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established team priorities, maintained schedules and monitored performance.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed weekly payroll.
- Oversaw monthly invoices and insured timely delivery to customers.
- Assisted with yearly audits.
Education
High School Diploma -
Rockcastle County High School
Mount Vernon, KYNo Degree -
Somerset Community College
Somerset, KYNo Degree - EDDA Certification
Institute For Dental Technology
Lexington KYSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Decision-making
- Problem resolution
- Verbal communication
Timeline
EDDA Team Lead
Mount Vernon White House Clinics
03.2024 - Current
EDDA
White House Clinics
06.2017 - Current
EDDA
Hometown Dental
01.2017 - 05.2017
EDDA
Precision Dental
06.2014 - 05.2015
EDDA
Dr. Earlene Green
09.2013 - 06.2014
Front Desk Receptionist
Dentistry For Children
05.2013 - 09.2013
EDDA
Mary Oldfield
02.2012 - 08.2012
EDDA
Premier Dental
10.2011 - 02.2012
Utilities Clerk
KU
10.2010 - 03.2011
Data Entry Clerk
Source-Corp
04.2008 - 10.2010
Office Manager
Western Rockcastle Water Association
05.2005 - 03.2008
High School Diploma -
Rockcastle County High School
No Degree -
Somerset Community College
No Degree - EDDA Certification
Institute For Dental Technology
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