Heather Lebo
Lykens
Summary
Dynamic professional with extensive experience in retail operations and customer service at McDonald's. Proven ability to enhance team collaboration and drive productivity through effective management and employee evaluation. Skilled in e-commerce operations and inventory control, consistently ensuring compliance with food safety standards and achieving operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
City Carrier Assistant
USPS
Millersburg
11.2023 - Current
- Maintained accurate records of items delivered to residences and businesses using portable scanners.
- Sold stamps and money orders to customers along daily delivery routes.
- Assisted customers by lifting heavy packages and placing parcels at designated locations.
- Resolved issues related to undeliverable or misdirected mail efficiently.
Product Selector
Wegmans Food Markets
Pottsville
06.2023 - 08.2023
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Cleaned and organized aisles, workstations, and floors to promote operational productivity.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Selected products and items from shelves and pallets for customer orders.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Digital Supervisor
Walmart
Elizabethville
07.2019 - 02.2022
- Help customers by shopping for their groceries and general merchandise ordered online.
- Follow food safety guidelines to keep perishable goods fresh.
Assistant Store Manager/Store Manager
McDonald's
Pine Grove
02.2010 - 06.2019
- Monitored and evaluated employee work performance and followed up on areas needing improvement.
- Generated and finalized both crew and manager schedule's.
- Interviewed and screened potential employees.
- Ensured restaurant was in compliance with state and OSHA regulations.
- Strong ability to thrive in a fast paced environment while striving to increase productivity.
- Ensure food safety and quality of food as well as customer satisfaction.
Education
Associate's degree - Legal Studies
Central Penn College
Summerdale, PA01.2023
Skills
- Team collaboration
- Customer service and support
- Payroll management
- E-commerce operations
- Inventory control
- OSHA compliance
- Employee orientation
- Sales strategies
- Delivery experience
- Retail operations
- Management skills
- Microsoft Word proficiency
- Employee evaluation techniques
- Interviewing skills
- Store management experience
- Microsoft Office suite expertise
- Cash handling procedures
- Food safety standards
- Problem resolution
- Order fulfillment
Certification
- Non-CDL Class C
- Food Safety Manager, 02/01/18, 05/31/21
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
Legal Studies Vice President
Timeline
City Carrier Assistant
USPS
11.2023 - Current
Product Selector
Wegmans Food Markets
06.2023 - 08.2023
Digital Supervisor
Walmart
07.2019 - 02.2022
Assistant Store Manager/Store Manager
McDonald's
02.2010 - 06.2019
Associate's degree - Legal Studies
Central Penn College
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