Hi, I’m
Heather Lee
Gowen,United States
Overview
25
years of professional experience
Work History
Green Culture Family Farm Inc
Director/Operational Risk Manager
10.2022 - Current
Job overview
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Employed strong program management skills to successfully define and manage ongoing initiatives designed to control risks.
- Led teams of analysts to evaluate, plan and execute projects.
- Created methods to integrate functions, optimize processes and prepare staff through proactive training.
- Designed processes and systems supporting business needs before, during and after transitions.
- Developed solutions to address complex issues and operational gaps.
- Managed pipelines, supporting full compliance with established business development procedures and driving process improvements.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Established departmental performance goals and provided feedback for underperforming areas.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Coached 10 team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
- Established and oversaw application of operational risk policies, technology and tools and governance processes to create lasting solutions for minimizing losses
- Implemented and managed controls to comply with laws and regulations, agreements and SOPs.
- Conducted meetings and generated reporting to support risk monitoring and management.
Jetco Federal
Operations Manager (Contractor)
02.2022 - 09.2022
Job overview
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Introduced new methods, practices and systems to reduce turnaround time.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Assisted with identifying, interviewing and testing top talent to optimize productivity.
- Enhanced client satisfaction ratings by 40%, resolving difficult customer issues through completion.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Woodward
Sr. Operations Engineer/Program Manager
01.2007 - 01.2022
Job overview
- Reduced product rollout time 75% using effective multitasking on design, engineering and manufacturing.
- Led sprint reviews, daily scrums and planning meetings to realize full team engagement.
- Worked to provide continuous improvement for product development lifecycle, realizing 55% reduction in errors.
- Managed over 30 team members across multiple departments, resulting in approximate $450,000 increase in annual revenue.
- Applied statistical methods to estimate future manufacturing requirements.
- Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
- Provided independent technical reviews of operational procedures and plans to eliminate functional bottlenecks.
- Performed operational design reviews to determine feasibility and budgetary impacts of new proposals.
- Collaborated with cross-functional teams to develop and implement process changes.
- Monitored and optimized production processes to increase throughput and improve quality.
- Led root cause analyses to identify and address problems in industrial production.
- Reduced downtime and increased production capacity with strong maintenance plans.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed senior-level personnel working in marketing and sales capacities.
- Analyzed operability requirements for upgrades and new equipment installations.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Provided leadership for continual management and employee training initiatives.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
JCPenney Salon/Heather's Hair
Cosmetologist/Beauty Salon Owner
06.2002 - 08.2014
Job overview
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Trained and motivated employees to perform daily business functions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Educated service personnel on company policy and procedure.
- Delegated workplace responsibility to appropriate staff.
- Initiated workplace improvement programs for increased service efficiency.
- Evaluated 10-15 employees performance through close observation and performance rubrics
- Maintained daily, monthly and quarterly records of costs and revenue.
Rockford Public Schools/ Burpee Museum
Educator
10.1999 - 01.2007
Job overview
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Designed processes and systems supporting business needs before, during and after transitions.
- Partnered with business teams to understand needs and mitigate potential problems.
- Built support for change throughout business unit through direct outreach strategies.
- Led teams 20-30 analysts to evaluate, plan and execute projects.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
Education
Northern Illinois UniversityDekalb, IL
Master of Science from Industrial Management
12.2018
University Overview
Coursework in - Research in Industrial and Technology, Leadership Theories and Technology, and Supply Chain Management, Risk Management
Degree Internship Project -The Social Responsibility of Industrial Management
Northern Illinois UniversityDekalb, IL
Bachelor of Science from Manufacturing Technology
08.2016
University Overview
Coursework in Project Management, Human Factors Incident Accident Prevention, and Supervision in Industry
Degree Internship Project - Project Management through Gleason Inc.
Skills
- Operational Processes
- Subcontractor Relations
- Risk Management Processes
- Risk Mitigation
- Employee Safety
- Develop Systems
- Field Operations
- Response Time
- Strategic planning
- Customer Relationship Development
- Motivational Techniques
- Financial Budgeting
- Multi-Unit Operations Management
- Team Management Experience
- Project Goals and Milestones
- Team Leadership
Accomplishments
Accomplishments
- Led and collaborated with a team of 15 in the development of the A320Neo Fuel System Specialty Valves.
- Achieved an increase in turnaround time 78% by introducing an Alert Operation System for Lean Manufacturing.
- Documented and resolved generation gaps issues by driving collaboration which led to a more positive culture .
- Supervised team of 50 members as sole second shift operations engineer.
- Successfuly completed a graduate independent study in Business Communications in Global Culture.
Certification
- Certified PMI PMP 2022
- Certified Six Sigma Greenbelt 2018
- FEMA: Several Safety Certifications
- Agile at Work: Driving Productive Agile Meetings 2022
- Certification in Agile: Planning with Agile User Stories
- Certification in Diversity, Inclusion and Belonging 2022
- Certification in Mindfulness, Diversity, and the Quest for Inclusion 2022
- Certification in Nonprofit Management Foundations 2022
- Certification in Building Resilience as a Leader 2022
- Certification in Scrum: the Basics 2021
- Licensed Cosmetologist 2004-2014
- GD & T Dimensioning Certified 2015
Timeline
Director/Operational Risk Manager
Green Culture Family Farm Inc
10.2022 - Current
Operations Manager (Contractor)
Jetco Federal
02.2022 - 09.2022
Sr. Operations Engineer/Program Manager
Woodward
01.2007 - 01.2022
Cosmetologist/Beauty Salon Owner
JCPenney Salon/Heather's Hair
06.2002 - 08.2014
Educator
Rockford Public Schools/ Burpee Museum
10.1999 - 01.2007
Northern Illinois University
Master of Science from Industrial Management
Northern Illinois University
Bachelor of Science from Manufacturing Technology
- Certified PMI PMP 2022
- Certified Six Sigma Greenbelt 2018
- FEMA: Several Safety Certifications
- Agile at Work: Driving Productive Agile Meetings 2022
- Certification in Agile: Planning with Agile User Stories
- Certification in Diversity, Inclusion and Belonging 2022
- Certification in Mindfulness, Diversity, and the Quest for Inclusion 2022
- Certification in Nonprofit Management Foundations 2022
- Certification in Building Resilience as a Leader 2022
- Certification in Scrum: the Basics 2021
- Licensed Cosmetologist 2004-2014
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 25 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
LinkedIn Assestment Test Badge Earned
LinkedIn Assestment Test Badge Earned
Microsoft Excel
Powerpoint
AutoCad
SolidWorks
Visio
LinkedIn Assestment Test Badges Earned
LinkedIn Assestment Test Badges Earned
Microsoft Word
Microsoft Excel
Powerpoint
AutoCad
SolidWorks
Visio
Accounting
LinkedIn Assestment Test Badges Earned
LinkedIn Assestment Test Badges Earned
Microsoft Word
Microsoft Excel
Powerpoint
AutoCad
SolidWorks
Visio
Accounting
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