Heather Lee
Willard,MO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Moving Coordinator
Fry Wagner Moving And Storage
02.2023 - 12.2023
- Collaborated with sales representatives to provide accurate quotes for potential clients, ensuring transparency and trustworthiness from the start.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Streamlined moving process by effectively coordinating with clients, movers, and other stakeholders.
- Managed move schedules for optimal efficiency, resulting in consistently meeting or exceeding deadlines.
Office Administrative Assistant
Lorenz Plumbing Heating & Air Conditioning
01.2021 - 01.2023
- Managed approximately 75 incoming calls per day from customers
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collected credit card payments, processed transactions and updated relevant records.
- Greeted and interacted with customers to provide information, answer questions and assist with appointment scheduling.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Disability Support Worker
Development Center of the Ozarks
09.2017 - 07.2020
- Facilitated community integration for 30 clients by organizing outings, social events, and other opportunities for engagement.
- Kept detailed daily logs with care actions, clients behaviors, and incidents.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Updated treatment plans on monthly basis with latest intervention strategies and progress notes.
Administrative Legal Assistant
Express Employment
08.2015 - 08.2017
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Enabled smooth daily operations within office through management of supplies inventory levels and placing orders when required.
- Completed data entry of legal documents into electronic filing systems.
- Developed and maintained positive relationships with clients and colleagues.
- Scheduled and made appointments for 5 attorneys.
Tax Associate
Penmac Staffing
01.2014 - 08.2015
- Enhanced taxpayer experience with timely and professional customer service, addressing inquiries and resolving disputes.
- Processed customer transactions promptly, minimizing wait times.
- Calculated fees due, interest and change for customer transactions.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Assisted at least 100 customers per day if not more
Education
Associate of Science - Business Administration And Management
Ozarks Technical Community College
Springfield01.2018
Certificate - Veterinarian Assisting
Pima Medical Institute
Chula Vista, CA01.2013
Skills
- Coordinating Personnel
- Cash Counting Machine Operations
- Time Management Skills
- Billing and Invoicing
- Expertise Verbal and Written Communication
- Microsoft Excel
- Office Supplies and Inventory
- Schedule Management
- Customer service
- Phone Etiquette
- Office Operations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
Moving Coordinator
Fry Wagner Moving And Storage
02.2023 - 12.2023
Office Administrative Assistant
Lorenz Plumbing Heating & Air Conditioning
01.2021 - 01.2023
Disability Support Worker
Development Center of the Ozarks
09.2017 - 07.2020
Administrative Legal Assistant
Express Employment
08.2015 - 08.2017
Tax Associate
Penmac Staffing
01.2014 - 08.2015
Associate of Science - Business Administration And Management
Ozarks Technical Community College
Certificate - Veterinarian Assisting
Pima Medical Institute
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