Summary
Overview
Work History
Education
Skills
Timeline
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Heather Lee

Summary

Dynamic graphic designer with a proven track record at Connie's Barber Shop, excelling in logo creation and customer relations. Adept at enhancing brand identity through innovative visual concepts while fostering strong client connections. Recognized for critical thinking and problem resolution, driving customer satisfaction and loyalty in diverse environments.

Overview

22
22
years of professional experience

Work History

Freelance Graphic Designer

Self-employed
06.2020 - Current
  • Created visual concepts using different Adobe programs and Apples Procreate program to communicate ideas that inspire and captivate target audiences.
  • Assisted in the development of branding materials, including logos, social media graphics and physical media like signs, brochures and wall murals.
  • Conducted research on design trends and competitor visuals to inform project direction and enhance creativity.

Manager/Professional Barber

Connie's Barber Shop
03.2016 - 04.2020
  • Maintained professional, organized, and safe environment for patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed day to day operations and maintained schedules.
  • Provided barbering services to clients.

Customer Service Representative

TMG Health
02.2015 - 03.2016
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and promoting brand loyalty.
  • Managed complex customer accounts, delivering tailored solutions to meet diverse needs.
  • Collaborated with cross-functional teams to streamline communication and improve response times.

Assistant Manager/Manager/Senior Hairstylist

Smart Styles Salon
05.2012 - 12.2014
  • Led team in daily operations to enhance workflow efficiency and service quality.
  • Developed training programs to improve staff performance and operational knowledge.
  • Coordinated inventory management systems to optimize stock levels and minimize waste.
  • Managed day to day appointment scheduling and employee attendance.
  • Provided hair and waxing services to wide customer base.

Hairdresser Assistant

Joyce's Salon
06.2003 - 08.2008
  • Assisted stylists with client consultations and service preparations.
  • Maintained cleanliness and organization of salon tools and workstations.
  • Provided exceptional customer service, enhancing overall client satisfaction.
  • Supported inventory management by restocking supplies and monitoring levels.
  • Managed phones and appointment scheduling.

Education

Cosmetology License - Cosmetology

Paul Mitchell The School
Stroudsburg, PA
07-2009

High School Diploma -

Stroudsburg Area High School
Stroudsburg, PA
05-2008

Skills

  • Graphic design
  • Logo design and creation
  • Critical thinking
  • Active listening
  • Customer service
  • Customer relations
  • Problem resolution
  • Call center experience
  • Complaint handling
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Operations management
  • Shift scheduling
  • Health and safety regulations

Timeline

Freelance Graphic Designer

Self-employed
06.2020 - Current

Manager/Professional Barber

Connie's Barber Shop
03.2016 - 04.2020

Customer Service Representative

TMG Health
02.2015 - 03.2016

Assistant Manager/Manager/Senior Hairstylist

Smart Styles Salon
05.2012 - 12.2014

Hairdresser Assistant

Joyce's Salon
06.2003 - 08.2008

Cosmetology License - Cosmetology

Paul Mitchell The School

High School Diploma -

Stroudsburg Area High School

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Heather Lee