Heather Lee
ZANESVILLE,OH
Summary
Detail-oriented janitor with extensive cleaning expertise and a strong focus on customer service. Proven ability to maintain cleanliness and create welcoming environments, ensuring safety and satisfaction for all facility users.
Overview
31
31
years of professional experience
Work History
Janitor
Muskingum County
Zanesville, OH
07.2000 - 09.2026
- Maintained cleanliness and sanitation across multiple facilities to ensure a safe environment.
- Operated and maintained cleaning equipment, including floor buffers and pressure washers.
- Conducted routine inspections to identify and address maintenance needs proactively.
- Collaborated with team members to streamline cleaning processes for efficiency.
- Responded promptly to emergency clean-up requests, minimizing disruption to operations.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Supported waste management efforts by collecting trash, recycling materials, and disposing of them properly.
- Contributed to a welcoming environment by maintaining clean and organized common areas such as lobbies and conference rooms.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users' convenience.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Substitute Office Aide
Zanesville City Schools
Zanesville, OH
08.2012 - 05.2016
- Assisted with daily office operations to maintain smooth workflow and complete tasks efficiently.
- Organized and maintained filing systems, enhancing document retrieval efficiency for staff.
- Coordinated communication between departments, fostering collaboration and information sharing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Oversaw student support services, ensuring adherence to school policies and enhancing service delivery.
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
Sandwich Maker/Front Counter Crew Member
Giacomo’s Bread & More
Zanesville, OH
05.1995 - 07.2000
- Prepared high-quality sandwiches using fresh ingredients and artisanal bread.
- Streamlined sandwich assembly process to enhance efficiency and reduce preparation time.
- Mentored new staff on best practices for food safety and sandwich preparation techniques.
- Greeted guests, promoted specials, and took orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Operated manual and electric appliances to peel, slice, and trim food.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Operated cash register efficiently to process transactions and manage cash flow.
Education
High School Diploma -
Zanesville High School
Zanesville, OHSkills
- Facility sanitation
- Floor mopping
- Restroom maintenance
- Facilities maintenance
- Surface sanitization
- Chemical handling
- Customer service
- Customer satisfaction
Timeline
Substitute Office Aide
Zanesville City Schools
08.2012 - 05.2016
Janitor
Muskingum County
07.2000 - 09.2026
Sandwich Maker/Front Counter Crew Member
Giacomo’s Bread & More
05.1995 - 07.2000
High School Diploma -
Zanesville High School
A little about me
* I have a positive attitude.
* I get along with everyone
* Hard Working
* Willing to learn new things