Heather Lee Dotson
Oroville ,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Rep
Mountain Medicine
12.2021 - 09.2024
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Expanded customer base through networking, and relationship building.
- Utilized Point-Of-Sale software to manage client information, track leads, and monitor sales totals.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Promoted to Supervisor
Mountain Medicine
04.2022 - 06.2023
- Demonstrated commitment to organization's core values, leading by example and fostering culture of excellence.
- Gathered, organized and input information into digital database.
- Devised and implemented processes and procedures to streamline operations.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Night Stalker
Safeway
10.2021 - 12.2021
- Collaborated with coworkers to complete nightly stocking tasks efficiently and effectively.
- Contributed to a safe working environment by adhering to safety regulations during overnight shifts.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Responded proactively to unexpected staffing shortages or emergencies, willingly taking on additional responsibilities when necessary for seamless business operations during night shifts.
- Ensured accurate product placement by carefully following planograms and store layouts.
- Improved store organization by efficiently restocking shelves and displays during overnight shifts.
Restoration Technician
Self-Employed
11.2020 - 09.2021
- Managed inventory of equipment and supplies, ensuring optimal availability for timely completions of projects.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
- Operated vehicles, gas-powered machinery and hand tools to accomplish diverse land management objectives.
- Developed strong rapport with clients through exceptional customer service skills, fostering long-term relationships and repeat business.
- Cleaned and restored interiors of homes damaged by fire, water or smoke
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
Promoted to Supervisor
US Census Bureau
02.2020 - 10.2020
- Demonstrated commitment to organization's core values, leading by example and fostering culture of excellence.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed effective improvement plans in alignment with goals and specifications.
Office Operations Supervisor
US Census Bureau
01.2020 - 10.2020
- Demonstrated leadership qualities while overseeing a diverse team of enumerators, promoting teamwork and productivity.
- Adapted quickly to changing circumstances or challenges during the census process, implementing creative solutions as needed.
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
- Worked effectively in fast-paced and ever changing environments.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Basecamp Room Attendant
Labor Finders
07.2019 - 12.2019
- Checked appliances in guest rooms to determine good working order.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Reduced safety incidents on-site with thorough hazard assessments and regular safety meetings.
- Streamlined case documentation processes, ensuring accurate and timely records; ultimately leading to recovering over $100,000 in damages caused to rooms.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
General Laborer
General Contractor Toby Hammond
08.2018 - 07.2019
- Performed general construction work on residential building projects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated adaptability by quickly learning new skills and techniques required for specific project needs.
- Increased job efficiency with mastery of various hand tools and power tools, such as trowels, joint knives, and sanders.
- Upheld safety protocols at all times while operating power tools or handling hazardous materials during tile installations.
- Skillfully executed a variety of tasks, including demolition, framing, drywall installation, painting, and finishing work for comprehensive remodels.
- Conducted demolition operations to eliminate obstacles, facilitating smoother mission execution.
Housekeeper
Ramada Inn & Suites
03.2017 - 07.2018
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Verified cleanliness and organization of storage areas and carts.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Housekeeper
Motel 6
06.2016 - 03.2017
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Verified cleanliness and organization of storage areas and carts.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Certified Nursing Assistant
Enloe Hospital
11.2001 - 08.2013
- Total patient care including activity and hygiene.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Checked patient vitals such as temperature and blood pressure.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Collaborated with nursing staff to create individualized care plans tailored to each patient's needs.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Upheld infection control and prevention policies across different patient-facing areas.
Education
High School -
PV High
Certified Nursing Assistant -
ROP
Some College (No Degree) - Pre-Nursing
Butte College
Oroville, CABudtender - Budtender
Oaksterdam University
Online01.2024
Skills
- Capable of heavy labor to administrative duties
- Multi-tasking
- Customer Relations
- Resourceful and reliable worker
- Flexible and Adaptable
- Attention to Detail
- Efficient when working in teams or independent
- Dependable and Responsible
- Astute communication both spoken and written
- Strong ability to identify, analyze, and solve problems
- Positive attitude
- Goal-Oriented
- Processes and procedures
- Interpersonal Skills
- Idea Development and Brainstorming
- Regulatory Compliance
References
Available upon request
Projects
Process Improvement Committee, Enloe Medical Center Patient care and process improvement committee
Certification
Typing Proficiency Certificate
Timeline
Promoted to Supervisor
Mountain Medicine
04.2022 - 06.2023
Sales Rep
Mountain Medicine
12.2021 - 09.2024
Night Stalker
Safeway
10.2021 - 12.2021
Restoration Technician
Self-Employed
11.2020 - 09.2021
Promoted to Supervisor
US Census Bureau
02.2020 - 10.2020
Office Operations Supervisor
US Census Bureau
01.2020 - 10.2020
Basecamp Room Attendant
Labor Finders
07.2019 - 12.2019
General Laborer
General Contractor Toby Hammond
08.2018 - 07.2019
Housekeeper
Ramada Inn & Suites
03.2017 - 07.2018
Housekeeper
Motel 6
06.2016 - 03.2017
Certified Nursing Assistant
Enloe Hospital
11.2001 - 08.2013
Certified Nursing Assistant -
ROP
High School -
PV High
Some College (No Degree) - Pre-Nursing
Butte College
Budtender - Budtender
Oaksterdam University
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