Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Lee Halbakken

Whitefish

Summary

Dynamic hospitality professional eager to contribute to a challenging role that fosters responsibility and personal growth. Proven expertise in event planning, logistics, and team management, complemented by strong leadership and organizational skills that drive successful events. A consistent record of maintaining high client satisfaction levels while ensuring seamless operations underscores a commitment to excellence in the hospitality sector. Prepared to leverage experience and passion for delivering exceptional service in a fast-paced environment.

Overview

23
23
years of professional experience

Work History

Dining Services/Banquet Manager

Iron Horse Golf Club
04.2006 - Current
  • Responsibilities: Hiring, training and scheduling seasonal staff of over 60 employees at a private golf club. Direct contact with the membership in assisting with planning and coordinating private parties of up to 300 people. Assist in setup and coordination of several golf tournaments throughout the summer for upwards of 500 people. Direct contact and coordinator of reservations and special events for the membership.
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Enhanced banquet operations by streamlining communication between kitchen and service staff.
  • Increased guest satisfaction by anticipating needs and providing exceptional service during events.
  • Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
  • Coordinated with vendors to provide seamless event experiences, from setup to teardown.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.

Special Events Assistant

El Dorado Golf Club
04.2006 - 04.2006
  • Responsibilities: Assisted in coordinating and set up of a sales and marketing event for potential buyers at a new private golf property.

Food Server

Iron Horse Golf Club
05.2003 - 04.2006
  • Responsibilities: Served food and beverages at a private golf club, assisted in training new employees, helped coordinate special events and tournaments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
  • Cultivated relationships with our membership.
  • Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.

Food Server

Mackenzie River Pizza
01.2003 - 04.2005
  • Responsibilities: Served food and beverages in a 6-8 table section, helped with opening and closing duties and assisted in daily food preparation for service.

Education

Anthropology, BA -

Western State University
Gunnison, CO
12.2002

Anthropology

University of Montana
Missoula, MT
05.2002

Skills

  • Public Relations
  • Efficient and courteous customer relation skills
  • Comfortable answering questions regarding food and beverages
  • Competent in handling customer’s complaints and concerns
  • Capable of handling multiple tasks in a busy setting
  • Ability to maintain composure in high stress situations
  • Excellent communication skills both orally and written
  • Extensive knowledge of wine and beer
  • Hardworking and dependable
  • Enjoy working with people
  • Administrative
  • Work well independently
  • Well organized and responsible
  • Responsible for opening and closing duties
  • Responsible for ordering inventory and special orders
  • Prepare detailed setup instructions for staff during special events
  • In charge of hiring, training and scheduling new employees
  • Prepare banquet event orders for special functions
  • Design menus and program POS system
  • Coordinate events to include ordering rental supplies for parties up to 500 people
  • Typing speed of 65 wpm
  • Leadership qualities
  • Venue coordination
  • Team management
  • Staff leadership
  • Guest experience management
  • Staff management
  • Schedule coordination
  • Weddings background
  • Guest relations
  • Staff supervision
  • Banquet setup
  • Time management

Timeline

Dining Services/Banquet Manager

Iron Horse Golf Club
04.2006 - Current

Special Events Assistant

El Dorado Golf Club
04.2006 - 04.2006

Food Server

Iron Horse Golf Club
05.2003 - 04.2006

Food Server

Mackenzie River Pizza
01.2003 - 04.2005

Anthropology

University of Montana

Anthropology, BA -

Western State University

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