Heather Lefko
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Adaptable and enterprising Training Manger with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Experienced Manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 22 years of progressive leadership experience.
Overview
22
22
years of professional experience
Work History
Training Manager
Little Caesars
Hammond, IN
04.2013 - Current
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Implemented new learning strategies depending upon employees' skill levels.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Train Co and potential Store Managers to effectivity run a store
Education
High School Diploma -
Rich East
Park Forest06.1996
Skills
- Recruitment and Hiring
- Delegating Assignments and Tasks
- Inventory Management
- Quality Assurance
- Scheduling Staff
- Problem Solving
- Staffing and Sales Reporting
- Work Planning and Prioritizing
- Team Leadership
- Coaching and Mentoring
- Time Management
- Collaboration and Teamwork
- Employee Performance Evaluations
Timeline
Training Manager
Little Caesars
04.2013 - Current
High School Diploma -
Rich East
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