Heather Leitl
Mount Juliet,TN
Summary
Recent Molecular and Cellular Biology BS graduate from the University of Connecticut with a strong foundation in microbiology, cell biology, biochemistry, and genetics. Passion for Molecular Biology, Microbiology, and Human Genetics sparked during time at UConn. Consistently demonstrated exceptional teamwork and a strong work ethic while conducting meticulous laboratory experiments. Highly motivated Molecular Biologist with excellent organizational skills. Seeking an entry-level position to expand knowledge and gain hands-on experience in the investigation of the molecular basis of diseases and the development of therapeutic solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Line Cook
Max Burger Restuarant
05.2022 - 08.2023
- Adapted quickly when put on job normally held at high position of sous chef by quickly learning new recipes and techniques, thus demonstrating versatility and eagerness to learn and excel.
- Prepared food items such as meats, poultry, and fish in safe and sanitary manner adhering to health and safety guidelines.
- Prepared over 100 dishes simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Plated and presented all dishes to match established restaurant's high quality and standards.
- Displayed tremendous attention to detail by checking food temperature regularly to verify proper cooking, and creating identical dishes numerous times daily with consistent care and quality.
- Enhanced customer satisfaction by consistently delivering high-quality dishes promptly and receiving continuous compliments.
- Played key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Ensured unused food was wrapped up, properly labeled, and stored in appropriate containers before placing it in refrigerator to avoid spoilage and reduce food waste.
- Contributed and maintained smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Exhibited exceptional teamwork by always keeping morale high in fast-paced pace difficult setting and helping fellow coworkers during peak times while maintaining high-quality food quality dishes.
- Planned and directed high-volume food preparation in fast-paced environment.
- Maintains composure during very high-stress situations
- Mentored coworkers to help prepare each for demanding roles.
- Ensured consistent quality control of all dishes leaving kitchen, resulting in reputation for excellence among patrons.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Maintained open lines of communication with front-of-house management teams to address any potential issues before they escalated into larger problems affecting overall guest satisfaction levels.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Pharmacy Technician
CVS
10.2019 - 01.2021
- Built and maintained working relationships with hundreds of patients weekly
- Customer service skills are beyond expectations leading to happy and satisfied patients daily
- Respond and answer an average of 300 patient questions via phone and in person daily
- Counts, separates, and produces over 200 scripts daily along with other productive tasks
- Helps maintain an up-to-date inventory of over 600 + medicines daily leading to an excellent score for inventory
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Culinary Specialist
Navy
11.2011 - 10.2019
- Possesses exceptional leadership
- Works to achieve highest level of sanitation and attention to details
- Focused on preparation and service of five-star quality meals to more than 3,500 customers daily along with numerous special events and parties including Thanksgiving and Christmas
- Shown exceptional customer service to all customers that have come in contact with, leading to many awards dedicated to hospitality
- Leads kitchen with more than 20 cooks
- Stepped up and managed job normally held by higher position, leading to helping with the procurement of over $600,000 worth of food
- Maintained 100% validity on all inventories while managing $40,000 in audible cash and credit transactions
- Takes on challenging duties putting above peers and excels in any endeavors taken on in future
- Helps with creation, preparation, and execution of 1,100 meals
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Mentored junior culinary staff, fostering professional growth and supporting skill development.
- Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
- Developed strong relationships with vendors, ensuring consistent delivery of fresh, high-quality ingredients.
Bartender
Gourmet Galley
05.2016 - 06.2019
- Served high customer volumes of more than 300 guests during special events, nights, and weekends.
- Maintained exceptionally clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Provided exceptional customer service leading to enhanced overall guest experience by educating customers on drink options, proactively addressing potential conflicts or disturbances among patrons, and reducing wait times for drinks by efficiently managing bar.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol while maintaining good morale among team members.
Server
Gourmet Galley
05.2016 - 06.2019
- Prepared and executed over 5 tables at time.
- Worked in timely, but very efficient manner.
- Oversaw all cleanliness for assigned area and surrounding areas.
- Displayed strong attention to detail to health and safety protocols crucial for maintaining safe and sanitary environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Ensured enhanced customer service and satisfaction always with friendly smile and vibrant attitude, by promptly attending to all customer needs and providing personalized service.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Exhibited exceptional teamwork by offering to help run food with fellow team members at appropriate times when service was busy.
- Memorized full new menu for each shift and event, and offered helpful opinions when customers asked.
- Help keep communication flowing for more efficient service, and teamwork with fellow members.
- Will always make sure delegated task is executed in timely and efficient manner.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
Education
Bachelor of Science - Molecular & Cellular Biology
University of Connecticut
Storrs, CT08.2024
Associate of Arts - Liberal Arts & Sciences
Three Rivers Community College
Norwich, ND12.2020
Skills
- Highly motivated
- Eager to learn
- People person with exceptional customer service
- Composed during high-stress
- Excelled time management skills
- Good leadership experience
- Outstanding teamwork skills
- Excellent listening skills
- Efficient in managing multiple projects with precision
- Key attention to Detail
- Problem-solving skills
Certification
- TIPS Certified
- Pharmacy Technician License
Timeline
Line Cook
Max Burger Restuarant
05.2022 - 08.2023
Pharmacy Technician
CVS
10.2019 - 01.2021
Bartender
Gourmet Galley
05.2016 - 06.2019
Server
Gourmet Galley
05.2016 - 06.2019
Culinary Specialist
Navy
11.2011 - 10.2019
- TIPS Certified
- Pharmacy Technician License
Bachelor of Science - Molecular & Cellular Biology
University of Connecticut
Associate of Arts - Liberal Arts & Sciences
Three Rivers Community College
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