Open To Work
Heather Leitner
La Verkin
Summary
Motivated professional with extensive experience in overseeing operations for both individual and multi-unit facilities. Proven track record in developing programs that enhance profitability and operational efficiency. Seeking opportunities that offer challenges and the potential for professional growth. Authorized to work in the US for any employer.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Branch Manager
Parts Authority
Saint George
07.2022 - 01.2026
- Executed data-driven sales strategies, increasing monthly revenue from $50K to $200K.
- Oversaw store operations, focusing on inventory management and enhancing customer experience.
- Developed team of 11 employees through targeted training and performance evaluations.
- Strengthened customer satisfaction by streamlining return processes and resolving issues promptly.
- Established partnerships with local repair shops and marketing teams to boost foot traffic.
- Ensured inventory accuracy and operational efficiency while maintaining safety compliance.
- Maintained a clean, organized store environment to enhance overall shopping experience.
Counter Sales
Tink's Napa
Hurricane
05.2020 - 06.2022
- Assisted customers with automotive needs through in-person and phone interactions.
- Modeled counter sales techniques to team and generated new and repeat sales by delivering accurate and relevant product and technical information based on perceived client interests.
- Helped auto parts customers identify exact parts needed, retrieved products, processed sales, occasionally installed on customer's car and increased counter sales.
- Replenished stock on sales floor as needed throughout the day.
- Delivered exceptional service to retail and commercial customers.
- Supported store management in achieving operational tasks efficiently.
Parts Delivery Driver
Auto Value
Hurricane
07.2015 - 05.2020
- Delivered parts and/or products to commercial customers in a safe and efficient manner.
- Collected money on C.O.D. deliveries and pick up customer returns.
- Provided all retail and commercial customers with a high level of service.
- Supported store management in accomplishment of assigned tasks.
- Operated delivery vehicles while adhering to safety regulations and traffic laws.
Education
High school or equivalent -
Snow Canyon High School
Saint George, UT05.1998
Skills
- Communication skills
- Cash handling
- Conflict resolution
- Delivery expertise
- Typing proficiency
- Customer service
- Manual transmission operation
- Vehicle maintenance
- Fast learner
- Merchandising strategies
- Time management
- Training and development
- Inventory management
- Relationship management
- Team leadership
- Operational efficiency
- Problem solving
- Critical thinking
- Sales management
- People-oriented approach
- Information security
- Verbal and written communication
- Client relationship management
- Staff management
- Coaching and mentoring
- Collections management
- Reliability
- Shift scheduling
- MS Office proficiency
- Fleet management
- Strong work ethic
- Dependability
- Safety protocols compliance
- Branch operations management
- Performance goals tracking
Certification
CPR/BLS AED Certification, 06/01/11, 06/01/20
References
References available upon request.
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Increased monthly revenue 300% through implementation of strategic initiatives.
- Supervised team of 11 staff members.
- Improved employee satisfaction and reduced turnover.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Branch Manager
Parts Authority
07.2022 - 01.2026
Counter Sales
Tink's Napa
05.2020 - 06.2022
Parts Delivery Driver
Auto Value
07.2015 - 05.2020
High school or equivalent -
Snow Canyon High School