Summary
Overview
Work History
Education
Skills
Training
Timeline
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HEATHER LESSARD

Minnetonka,MN

Summary

Motivated and resourceful business development professional with over 20 years of experience in sales and client relationship management. Demonstrated expertise in cultivating long-term customer relationships through needs-based selling. Proven track record of consistently surpassing monthly goals and exceeding expectations. Recognized as a top performer for problem-solving, strategic alignment, and enhancing operational efficiency.

Overview

18
18
years of professional experience

Work History

CORE Strategic Accounts

Oracle
06.2023 - Current
  • Generated pipeline to close revenue and attain forecast.
  • Built credibility and trust to influence client's buying decisions.
  • Served as the primary point of contact for all account-related matters, building trust with key decision makers.
  • Managed a portfolio of strategic accounts, ensuring high levels of client satisfaction and retention.

Cloud Renewals Account Manager

Oracle
04.2021 - 05.2023
  • Reduced late payments by proactively reaching out to clients before deadlines.
  • Collaborated cross-functionally to resolve client issues, ensuring timely resolutions and positive outcomes.
  • Increased customer retention by developing and implementing strategic account management plans.

Deal Desk Analyst Senior

Oracle
01.2018 - 04.2021
  • Supported Oracle Sales Teams by balancing multiple priorities, participating in cross-functional discussions, and influencing internally for successful outcomes
  • Improved operational efficiency, consistency, and compliance, aligning with organizational financial and business objectives

Application Sales Representative Enterprise ERP/EPM

ORACLE CORPORATION
01.2015 - 01.2018
  • Sold business applications software/solutions and related services to both prospective and existing customers
  • Managed sales through effective forecasting, account strategy, and planning
  • Developed solution proposals, negotiated pricing, and closed deals
  • Identified and developed strategic alignment with key third-party influencers

National Alliance Manager

CAPELLA EDUCATION COMPANY
01.2009 - 01.2015
  • Established and maintained professional relationships with key decision-makers to align business solutions and products within existing accounts
  • Developed new business opportunities through territory prospecting and presenting solutions both in-person and virtually
  • Consistently exceeded sales targets and client satisfaction goals

Field Account Executive / New Business

CITIGROUP WHOLESALE LENDING
01.2007 - 01.2009
  • Collaborated with C-level executives to develop business strategy and training for sales partners
  • Achieved 156% of quota in 2009 and received multiple awards, including Top AE Performance

Education

Masters - Organizational Development (Courses)

Capella University

Bachelor - Liberal Arts

University of Minnesota

Skills

  • Sales Strategy
  • Client Relations
  • Needs-Based Selling
  • Forecasting & Planning
  • Business Development
  • Cross-Functional Collaboration

Training

  • Power of Purpose
  • Strength Finders

Timeline

CORE Strategic Accounts

Oracle
06.2023 - Current

Cloud Renewals Account Manager

Oracle
04.2021 - 05.2023

Deal Desk Analyst Senior

Oracle
01.2018 - 04.2021

Application Sales Representative Enterprise ERP/EPM

ORACLE CORPORATION
01.2015 - 01.2018

National Alliance Manager

CAPELLA EDUCATION COMPANY
01.2009 - 01.2015

Field Account Executive / New Business

CITIGROUP WHOLESALE LENDING
01.2007 - 01.2009

Bachelor - Liberal Arts

University of Minnesota

Masters - Organizational Development (Courses)

Capella University

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