Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Lester

Summary

Customer service representative/cashier with over 7 years of experience providing high quality, prompt and friendly service in the food industry and in administrative services. Strong customer service skills with a priority on exceeding customers' expectations. Well-developed skills in cashiering and processing payment in an accurate and efficient manner. Familiar with inventory counts, sorting and placement. Works alone or as part of a team to manage high volumes of work in fast-paced environments. Willing to take on any task to help organization. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

9
9
years of professional experience

Work History

Driver

Lyft
06.2017 - 02.2018
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule to find best route to destinations to deliver passengers on time.
  • Maintained professional and friendly demeanor during rides to uphold company reputation.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition. Upheld high standards of cleanliness, sanitation, and service. Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.

Door-to-Door Sales Representative

Elevation Build
02.2017 - 06.2017
  • Presented sales presentations and proposals to prospects in territory, identifying positive features, and advantages of our doors, windows, roofs and other products and services over those of competition.
  • Used scripts or persuasive sales techniques to convince clients in purchasing doors, windows, roofing and other services.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Traveled by foot or automobile to sell merchandise or services.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team. Planned and directed staff training and performance evaluations. Coached employees in successful selling methods to drive revenue.
  • Completed follow up appointments or calls each week to connect with warm leads. Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Located and targeted potential customers with successful cold-calling techniques.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Engaged in friendly conversation with customer to better uncover individual needs. Listened to customer needs and desires to identify and recommend optimal products.
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Completed documentation smoothly to finalize sales.

Door to Door Salesperson

L.E.I. Home Enhancements
09.2016 - 02.2017
  • Traveled by foot or automobile to merchandise or services.
  • Used scripts or persuasive sales techniques to convince clients in purchasing doors, windows and roofing.
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
  • Completed documentation smoothly to finalize sales.
  • Consulted with clients after sales or contract signings to resolve problems and provide ongoing support.
  • Completed follow up appointments or calls each week to connect with warm leads. Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Attracted customers and generated sales using promotional materials.

Permit Technician

JJ Designs and Permits
11.2010 - 04.2016
  • Obtained building permits from government offices and delivered permits to contractors in a timely manner.
  • Maintained rapport with contractors and government staff to ensure a positive working relationship.
  • Performed duties in a proactive manner and completed tasks accurately and efficiently.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Customer Service Associate

PetSmart
12.2014 - 06.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Server

Finnegan's Sports Bar & Grill
05.2014 - 11.2014
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Followed all health, safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Consistently provided professional, friendly and engaging service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Customer Service

Papa Johns
10.2008 - 11.2010
  • Greeted and assisted patrons in a friendly and professional manner to ensure customer satisfaction.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and taking orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Took customers food orders, prepared food items and processed cash and credit card payments
  • Maintained a clean and orderly kitchen and work station to ensure a safe and sanitary environment.
  • Trained new team members on POS system, order management, food quality and how to build rapport with customers.

Education

High School Diploma -

Tottenville High School
Staten Island, NY

Skills

  • Telephone Management
  • Quick Learning
  • Data Input
  • Product and Materials Sorting
  • Cash Register Operations
  • Update Databases
  • Inventory Organization and Accuracy
  • Maintaining Clean Work Areas
  • Product Placement and Sorting
  • Time Management
  • Customer Service, Assistance

Timeline

Driver

Lyft
06.2017 - 02.2018

Door-to-Door Sales Representative

Elevation Build
02.2017 - 06.2017

Door to Door Salesperson

L.E.I. Home Enhancements
09.2016 - 02.2017

Customer Service Associate

PetSmart
12.2014 - 06.2015

Server

Finnegan's Sports Bar & Grill
05.2014 - 11.2014

Permit Technician

JJ Designs and Permits
11.2010 - 04.2016

Customer Service

Papa Johns
10.2008 - 11.2010

High School Diploma -

Tottenville High School

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Heather Lester