Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Lewis

Peshtigo,WI

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in inventory management and customer service. Proven ability to enhance production efficiency and elevate customer satisfaction through critical thinking and effective team leadership. Recognized for training new employees and fostering a collaborative work environment, ensuring operational excellence.

Overview

12
12
years of professional experience

Work History

Baker

Walmart
03.2023 - Current
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.

Team Lead

Walmart
07.2022 - 03.2023
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.

Associate

Kent
04.2021 - 04.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Used in-store system to locate inventory and place special orders for customers.

Department Manager

Walmart
08.2013 - 05.2020
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

Education

High School Diploma -

Salem High School
Salem, IL
01-1991

Skills

  • Attention to detail
  • Inventory management
  • Critical thinking
  • Decision-making
  • Task prioritization
  • Customer service

Timeline

Baker

Walmart
03.2023 - Current

Team Lead

Walmart
07.2022 - 03.2023

Associate

Kent
04.2021 - 04.2022

Department Manager

Walmart
08.2013 - 05.2020

High School Diploma -

Salem High School

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Heather Lewis