Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Lewis-Morris

Hartford,CT

Summary

Motivated Administrative Assistant/Receptionist with over 10 years of experience offering office support in Business, Sales and Healthcare industry. Sensitive to the issues of aging, needs of the Dementia population and elders. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.

Overview

12
12
years of professional experience

Work History

Administrative Assistant/Receptionist Assistant

Rogerson House Assisted Living
Jamaica Plain, MA
11.2018 - Current
  • Greeting visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Greeting and assisting residents/families of the Assisted Living and Adult Day Program participants each day.
  • Monitoring a sign in and out register for the building.
  • Assisting and directing general contractors visiting the building for work or regular maintenance.
  • Directing medical and non medical (therapeutic) personnel to the respective units to administer care.
  • Managing incoming calls while providing information or transferring callers to appropriate personnel.
  • Intercommunicating information and requests via the PA system.
  • Monitoring and securing the front office/lobby area effectively, regulating the flow of visitors.
  • Providing administrative support to managers from various departments and work independently on projects assigned.
  • Scheduling and maintaining a general calender.
  • Emailing families for monthly care plans for their loved ones, following up and confirming appointments.
  • Organizing files, develop spreadsheets, fax reports and scan documents, maintaining front desk and reception area in neat and organized fashion.
  • Checks the Fire Alarm panel when the goes off and call the fire department, 911, maintenance and alarm company and assist in executing fire safety procedures.

2nd Assistant Manager

Jos. A. Bank
Boston, MA
11.2011 - 10.2018
  • Established procedures for receiving, stocking, and displaying merchandise.
  • Monitored cash register transactions to ensure accuracy of funds received.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Completed inventory audits to identify losses and project demand.
  • Greeted costumers professionally, ascertained their needs or wants and delivered optimum customer service experience.
  • Custom coordinated clothing and sales (specialized)
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Associate of Arts - Business Administration And Management

University of The West Indies
St Andrew WI
09-1985

High School Diploma -

St Hughs High School
Kingston Jamaica
07-1983

Skills

  • Mail handling
  • Data Entry
  • Calendar Management
  • Appointment Scheduling
  • Filing
  • Exceptional Customer Service
  • Clerical Support
  • Team Management
  • Customer Relations
  • Records Management
  • Time Management
  • Microsoft Word, Powerpoint
  • Rtask
  • Microsoft Outlook
  • Regulatory Compliance
  • Phone Etiquettes
  • Excel spreadsheets
  • Multi-Line Telephone Systems
  • Covid Compliance
  • Training and Coaching

Timeline

Administrative Assistant/Receptionist Assistant

Rogerson House Assisted Living
11.2018 - Current

2nd Assistant Manager

Jos. A. Bank
11.2011 - 10.2018

Associate of Arts - Business Administration And Management

University of The West Indies

High School Diploma -

St Hughs High School

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Heather Lewis-Morris