Hi, I’m
Heather Lewis
California,MD
Summary
Highly-motivated individual with a strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work effectively unsupervised and quickly acquire new skills. Demonstrated success in stepping into roles and implementing positive changes to drive company success. Focused on utilizing training, monitoring, and morale-building techniques to maximize employee engagement and performance.
Overview
8
years of professional experience
Work History
Story PartnersMechanicsville, MD
Sales Representative/Receptionist
06.2023 - Current
Job overview
- Provided compassionate and professional greetings to customers entering the building
- Accurately enter customer information into our database system and METRC to verify eligibility for purchase.
- Follows company protocols to ensure timely completion of all sales transactions.
- Exhibit consistent delivery of exceptional customer service by continually exceeding expectations
- Processed cash and debit transactions with accuracy, ensuring consistent balance in the cash drawer.
- Collaborated effectively with a variety of individuals including employees and customers
- Demonstrated excellent organizational skills resulting in efficient utilization of time and resources.
- Navigated windows and multiple applications quickly using shortcut keys and expert typing skills.
- Maintained cleanliness and organization of retail store while ensuring inventory is well-stocked
- Conduct nightly inventory counts of all retail store products
- Contributed positively to a harmonious family/team dynamic
- Undertook and accomplished diverse tasks and special projects as instructed by management
- Maintained compliance with SOP and store regulations
- Verified customer identification to ensure they met age requirements
- Assisted customers in selecting the best products for their needs.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Stocked shelves with new product arrivals.
- Kept up-to-date records of all transactions in compliance with state regulations.
- Monitored inventory levels and informed management when stock was low or depleted.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Educated customers on responsible consumption practices such as dosage control and safe storage methods.
- Resolved customer complaints in a timely manner to maintain satisfaction ratings.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Updated daily log book with information about visitors entering the premises.
- Created badges for temporary personnel who entered the building on a daily basis.
- Updated and recorded customer or client information to maintain accounts.
- Reported suspicious individuals to supervisor.
- Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
- Effectively addressed customer inquiries through telephone conversations
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Hot Topic, Inc.Waldorf, US
Assistant Manager
08.2022 - 06.2023
Job overview
- Ensured smooth operation and productivity of the store
- Managed opening and closing of the store, ensuring efficient operations throughout all shifts.
- Oversaw daily sales metrics at closing
- Handled customer inquiries
- Oversaw and maintained records of all daily transactions
- Implemented detailed procedures to maintain store merchandise as per organizational standards
- Ensured adherence to guidelines was a priority.
- Understood store sales plan, comp sales goals, and key KPIs: UPT and ADT.
- Executed changes to store layout, wall configurations, and product displays according to planograms.
- Performed data entry tasks with precision
- Conducted initial training for newly recruited staff
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Created reports summarizing sales results, trends in customer buying behavior and other relevant metrics.
- Dealt with customer complaints and rectified product and service issues.
- Created successful plans to maximize profits and reduce loss.
- Oversaw annual store budget and worked closely with corporate and financial departments on reporting and payroll.
- Counted and balanced registers.
- Filled online orders and communicated with clients regarding prepared orders.
- Handled incoming calls regarding stock information
- Managed and processed bank deposits efficiently
Bell NurseryWaldorf, US
Merchandiser
03.2022 - 08.2022
Job overview
- Responsible for visual merchandising, unloading, and stocking shipments of live goods, and customer relations.
- Daily, communication with leadership around any execution or operational obstacles.
- Stock tables and displays with merchandise while keeping the garden center in order and planogram compliant with client expectations.
- Make sure all carts are accurately merchandised with up-to-date signage and are easy to shop.
- Maintained accurate records of plant inventory and sales.
- Performed regular inspections on stock levels and quality of plants received.
MOD PizzaCalifornia, US
Team Member
02.2019 - 06.2019
Job overview
- Make pizzas, salads and more for the best possible finished product
- Package customer orders ensuring timely, quality, and consistent execution
- Follow all food safety prep and storage standards
- Keep the store clean and ready to deliver the best customer experience
- Demonstrate the fundamentals of hospitality (friendly, accurate and fast) on every shift
- Follow instructions and welcome coaching and direction from all store leadership
- Maintain a mindset of serving others and offer your knowledge to support the success of the team
- Have fun and work together with the team to create a great customer experience
Old NavyOcean City, US
Seasonal Sales Associate
10.2018 - 01.2019
Job overview
- Directed daily sales activities to meet targets.
- Sold merchandise efficiently and effectively
- Directed cashier operations with a focus on efficient and accurate register transactions
- Identified sales opportunities and acted on leads
- Explained and negotiated sales agreements.
- Provided excellent customer service by promptly addressing product-related questions and concerns
- Monitored inventory items regularly and restocked as necessary
- Exhibited outstanding commitment to customer satisfaction
- Ensured compliance with all safety regulations while handling hazardous materials.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
SubwayMechanicsville, US
Sandwich Artist/Cashier
08.2016 - 03.2017
Job overview
- Exhibits a cheerful and helpful manner while greeting guests and preparing their orders
- Demonstrates a complete understanding of menu items and explains them to guests accurately
- Uses Point of Sale system/cash register to record the order and compute the amount of the bill
- Collects payment from guests and makes change
- Performs Cash-In Procedure- accounting for all forms of money, bread, etc., during the shift
- Prepares food neatly, according to formula, and in a timely manner
- Checks products in sandwich unit area and restocks items to ensure a sufficient supply throughout the shift
- Understands and adheres to proper food handling, safety, and sanitation standards during food preparation, service and clean up]
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Cleans and maintains all areas of the restaurant to promote a clean image
- Understands and adheres to the 3-step method for cleaning
- Understands and adheres to all quality standards, formulas and procedures as outlined in the Subway Operations Manual
- Maintains a professional appearance and grooming standards as outlined in the Subway Operations Manual
- Completes University of Subway courses as directed
Education
Chopticon High SchoolMorganza, MD
High school
05.2019
Skills
- Changing out tills
- Product Knowledge
- Payment Processing
- Customer Assistance
- Store Organization
- Cash Handling
- Building rapport
- Customer Education
- Product Merchandising
- Regulatory Compliance
- Sales proficiency
- Maintaining confidentiality
- Preparing packages
- Loss Prevention
- Excellent Communication
- Adaptable and Flexible
- Friendly and Helpful
- Employee Scheduling
- Sales monitoring
- Operations Management
- Product and service knowledge
- Task Delegation
- Employee Performance Evaluations
- Customer Relationship Management (CRM)
- Policy Enforcement
- Customer Relations
- Product branding
- Promotional planning
- Sales Reporting
- Orientation and training
- Staff Training and Development
- Team motivation
- Staff Supervision
- Marketing knowledge
Languages
English
Professional
Accomplishments
Consistently received positive feedback from guests, resulting in repeat business and increased revenue for the stores.
Successfully completed training in compliant cannabis sales & navagating the metrc system.
References
References available upon request.
Timeline
Sales Representative/Receptionist
Story Partners
06.2023 - Current
Assistant Manager
Hot Topic, Inc.
08.2022 - 06.2023
Merchandiser
Bell Nursery
03.2022 - 08.2022
Team Member
MOD Pizza
02.2019 - 06.2019
Seasonal Sales Associate
Old Navy
10.2018 - 01.2019
Sandwich Artist/Cashier
Subway
08.2016 - 03.2017
Chopticon High School
High school
Interests
Photography
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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