Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Libby

Nashua,NH

Summary

Accomplished Multisite Manager with a proven track record at Princeton Properties Management Inc, enhancing operational efficiency and maximizing rental income. Expert in financial budgeting and reporting, with a knack for asset management and fostering strong tenant relationships. Achieved high payment rates through effective staff development and adherence to fair housing mandates.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Multisite Manager

Princeton Properties Management Inc
10.2019 - Current
  • Follow up on delinquent tenants and coordinated collection procedures.
  • Verify income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Coordinate with maintenance and upkeep.
  • Handle tenant complaints promptly and appropriately
  • Coordinate with legal counsel to resolve tenant disputes.
  • Communicate effectively with owners, residents, and on-site team.
  • Analyze operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Develop annual operating budgets and forecasts.
  • Monitor and tracked payments and expenses, providing timely and accurate financial reports.
  • Implement and enforced policies and procedures to maintain properties to highest standards.
  • Maximize rental income while minimizing expenses through effective planning and control.

Property Manager

Princeton Properties Management Inc
04.2016 - 09.2019
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Communicated effectively with owners, residents, and on-site associates.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Kept properties in compliance with local, state, and federal regulations with in a LITHC Tax Credit Property
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Maximized rental income while minimizing expenses through effective planning and control.

Assistant Property Manager

Princeton Properties Management Inc
06.2011 - 04.2016
  • Showed apartments to potential tenants and answered questions regarding community.
  • Handled tenant complaints promptly and appropriately
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Processed security deposit refunds
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state, and federal regulations within a LIHTC Tax Credit Community

Sr. Leasing Consultant

Princeton Properties Management Inc
09.2008 - 06.2011
  • Distributed and followed up on tenant renewal notices.
  • Collected rent and tracked resident payments and information in computer system.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Verified tenant incomes and other information before accepting lease applications.

Leasing Coordinator

Princeton Properties Management Inc
09.2007 - 08.2008
  • Greeted clients, showed apartments, and prepared leases.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Education

High School Diploma -

Manchester Memorial High School
Manchester, NH
06.2006

Skills

  • Asset Management
  • Multi-family property management
  • Financial budgeting and reporting
  • Fair housing mandates
  • Staff Development
  • Property Management

Certification

CAM

Timeline

Multisite Manager

Princeton Properties Management Inc
10.2019 - Current

Property Manager

Princeton Properties Management Inc
04.2016 - 09.2019

Assistant Property Manager

Princeton Properties Management Inc
06.2011 - 04.2016

Sr. Leasing Consultant

Princeton Properties Management Inc
09.2008 - 06.2011

Leasing Coordinator

Princeton Properties Management Inc
09.2007 - 08.2008

High School Diploma -

Manchester Memorial High School

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Heather Libby