Summary
Overview
Work History
Education
Accomplishments
Certification
References
Timeline
Generic

Heather Lipham

Wedowee,AL

Summary

I am a highly motivated employee willing to always take on new challenges. I have a strong work ethic and great time management skills. I work efficiently supervised and unsupervised. I am able to work in fast paced environments and multi task. I am a hardworking individual with a devotion to customer service. I take pride in being able to help customers and companies solve problems. I work well with other team members and am always willing to lend a helping hand. I enjoy working in healthcare and other related fields. I would enjoy to continue down that career path and other related fields as well as be a part of the opportunity for continued growth within the company.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Crisis Response Supervisor

Bradford Health Services
Warrior, Alabama
03.2013 - 06.2019
  • Supervised a team of 30 employees.
  • Recruited, interviewed, hired, trained, evaluated and terminated staff as necessary.
  • Maintained accurate records of employee performance, training certifications, attendance, leave requests and disciplinary actions.
  • Created employee work schedules.
  • Ensured compliance with workplace safety regulations by providing necessary and beneficial training sessions for all staff members.
  • Complied with HIPAA regulations.
  • Answered approximately 100 substance abuse and mental health calls during a shift in a high-call volume office.
  • Set appointments via phone, virtual agent chat, and in person for substance abuse treatment and mental health treatment.
  • Obtained medical records for the continuation of patient care and verified ROI accuracy.
  • Verified insurance benefits and collected co-payments.
  • Assisted in performing drug testing.
  • Performed multiple daily reports and month-end reports.

Daycare Teacher's Assistant

Friend's Childcare
Warrior, AL
03.2011 - 03.2013
  • Assisted in creating and implementing daily lesson plans for children.
  • Attended training workshops, CPR classes and complied with DHR standards.
  • Supervised indoor and outdoor activities as well as field trips to create a fun and safe learning environment.
  • Provided first aid and medication as needed and recorded it in the Medication Administration Safety Log.
  • Prepared meals and snacks for children after verifying dietary needs and allergies.
  • Ensured that all health and safety protocols were being followed at all times.

Pharmacy Technician

The Pharmacy In Mount Olive
Mount Olive, AL
04.2006 - 03.2011
  • Answered all incoming calls and responded to company emails.
  • Performed tasks such as filing paperwork and generating reports.
  • Informed potential customers about insurance and processed payments.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Managed filling of prescriptions manually and electronically.
  • Prepared medications for dispensing by counting, pouring, labeling and verifying doses.
  • Verified accuracy of medication labels before they were dispensed.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditons.
  • Retrieved medication from shelves based on physician orders and delivered them to the Pharmacist for review.
  • Ordered pharmaceuticals from wholesalers as needed and maintained records of incoming shipments.
  • Ensured compliance with all federal, state, and local laws as well as company policies related to pharmacy operations.
  • Checked expiration dates on medications to ensure that only unexpired medications were dispensed and restocked shelves with new medications and supplies as needed.
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Assisted in training new employees on pharmacy standards and procedures.
  • Verified insurance benefits, transmitted claims to insurance companies for payments and reconciled EOBs.
  • Flagged potential sides effects and allergies to prescribed medications and alerted the pharmacist to review.
  • Prepared compounded medications under the supervision of the licensed pharmacist.

Education

High School Diploma -

Homeland Christian Academy
Gardendale, AL
05-2008

General Studies

Wallace State Community College
Hanceville, AL

Human Resources Management

Athens State University
Athens, AL

Accomplishments

  • Magna Cum Laude
  • Provost's List
  • Dean's List

Certification

  • Pharmacy Technician (06/28/2007)
  • CPR Certified

References

  • References available upon request.

Timeline

Crisis Response Supervisor

Bradford Health Services
03.2013 - 06.2019

Daycare Teacher's Assistant

Friend's Childcare
03.2011 - 03.2013

Pharmacy Technician

The Pharmacy In Mount Olive
04.2006 - 03.2011

High School Diploma -

Homeland Christian Academy

General Studies

Wallace State Community College

Human Resources Management

Athens State University

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Heather Lipham