Heather Lloyd

Memphis,TN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

years of professional experience

Work History

Customer Service Specialist

Schneider

03.2007 - Current

Enhanced customer satisfaction by resolving issues promptly and professionally.
Reduced response time for customer inquiries by streamlining communication processes.
Managed high call volume while maintaining a courteous and professional demeanor.
Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
Collaborated with team members to create effective strategies for improving overall customer experience.
Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Department Manager

Walmart

11.2004 - 03.2007

Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Reduced operational costs through effective budget management and resource allocation.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Communicated with managers of other departments to maintain transparency.

Education

High School Diploma -

Wooddale High School

Memphis, TN

05.1987

Skills

Complaint resolution
Customer Retention
De-Escalation Techniques
Telephone Etiquette
Customer Relations
Good communication skills

Excellent written and oral communication
Regulatory Compliance
Customer Service
Data Entry
Computer Proficiency

Timeline